fix problems on Soul-Chat, Match, Party [iphone]

​

—— Run into issues on Soul-Chat, Match, Party? Get help pending when official support gets back to you!

Soul-Chat, Match, Party
Info:
company: SOUL EGG HOLDINGS LIMITED
: http://soulapp.me
: soulapp.me
Chat with our AI-based Soul-Chat, Match, Party Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Profile gender options not functioning correctly

Fix: Try editing your profile again. Go to your profile settings, make the necessary changes, and save. If it doesn’t work, try logging out and b... ⇲

No online/offline status indicator

Fix: Check if there are any settings within the app that allow you to enable or disable your online status. Sometimes, this feature can be hidden... ⇲
 
Audio issue

Loud piano sound on app launch

Fix: Check the app's sound settings. Open Soul-Chat and look for any sound or notification settings that allow you to adjust or mute the launch s... ⇲
 
Messages issue

Unsolicited messages from creeps

Fix: Utilize the block feature to prevent unwanted users from contacting you. Go to the user's profile and select the option to block or report t... ⇲
 
Loading issue

Videos take too long to load

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading time improves. You can also try r... ⇲
 
Customization issue

Word limit for posts is too low

Fix: Consider breaking your message into multiple posts if you have a lot to say. This can help you communicate your thoughts without being restr... ⇲
 
Search issue

No option to filter by language or gender

Fix: Utilize the search function within the app to find users who speak your preferred language or identify their gender based on their profiles.... ⇲
 
Account issue

Inability to accept requests

Fix: Check your app permissions. Go to Settings > Privacy > Contacts and ensure that Soul-Chat has permission to access your contacts, which may... ⇲
 
Payments issue

High premium cost for limited features

Fix: Evaluate the features you use most and consider whether the premium subscription is worth it for you. If not, stick to the free version and... ⇲
 
Crashes issue

Soul-Chat, Match, Party crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Soul-Chat, and check if an update is available. Updat... ⇲
 
Bugs issue

Issues with posting and profile picture changes

Fix: Try clearing the app's cache or data if possible. Go to Settings > General > iPhone Storage, find Soul-Chat, and see if there’s an option to... ⇲

Inconsistent user experience with bots

Fix: Engage with users who have verified profiles or those who have mutual friends. This can help ensure a more genuine interaction and reduce th... ⇲
 
Network issue

Network connection problems

Fix: Check your internet connection. Make sure you are connected to Wi-Fi or have a strong cellular signal. You can also try toggling Airplane Mo... ⇲
 
Settings issue

Limited ability to change profile settings

Fix: Explore all sections of your profile settings to ensure you are not missing any options. Sometimes, settings can be nested within other menu... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
84.8%

Bad experience
12.0%

Neutral
3.2%

~ from our NLP analysis of 1,170 combined software ratings.

 Switch to these Alternatives:
积目-专属年轻人的扩圈交友平台
TanTan - Asian Dating App
2RedBeans两颗红豆 Asian dating app
HeeSay: LIVE, Gay Dating
MEEFF - Make Global Friends
Goodnight: Dating & Voice Chat
Soul-年轻人的社交元宇宙
Kiseki: Chat, Make New Friends
Litmatch - Make new friends
UCOO-全球华人聊天交友，游戏约玩，语音直播

 Private Data Soul-Chat, Match, Party collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 360 Soul Coins: $0.99 360 Soul Coins are worth $0.99 to spend
  2. 4000 Soul coins: $10.99 4000 Soul Coins are worth $10.99 to spend
  3. Soul VIP Monthly Subscription: $15.99 Make you explore the planet freely~
  4. 360 Soul Coins: $0.99 360 Soul Coins are worth $0.99 to spend
  5. Soul VIP 3 Months Subscription: $23.99 Explore potential friends in a whisper~
  6. 23700 Soul Coins: $64.99 23700 Soul Coins are worth $64.99 to spend
  7. Soul VIP Weekly Subscription: $5.99 Chat with other Soulers more funny!
  8. 1800 Soul Coins: $4.99 1800 Soul Coins are worth $4.99 to spend
  9. 53900 Soul Coins: $139.99 53900 Soul Coins are worth $139.99 to spend
  10. 160100 Soul Coins: $349.99 160100 Soul Coins are worth $349.99 to spend