fix problems on My Firestone [iphone]

​

—— Run into issues on My Firestone? Get help pending when official support gets back to you!

My Firestone
Info:
company: Bridgestone Retail Operations, LLC
: http://www.firestonecompleteautocare.com/feedback/getContact.action
: www.firestonecompleteautocare.com
Chat with our AI-based My Firestone Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Difficult to navigate and use for service requests

Fix: Familiarize yourself with the app by exploring each section. Take notes on where specific features are located, which can help you navigate... ⇲

Cannot select different tire styles or see prices

Fix: Check if there is a filter option in the tire selection section of the app. This may allow you to view different styles and prices. If not,... ⇲

Clunky interface and poor user experience

Fix: Try clearing the app cache if the option is available in the app settings. This can sometimes improve performance and responsiveness. OR... ⇲

Unclear pricing for services and products

Fix: Check the app for a pricing section or FAQ that may provide clarity on service costs. If not available, consider visiting the Firestone webs... ⇲
 
Bugs issue

Inaccurate service records and mileage display

Fix: Manually verify your service records by cross-referencing them with your physical receipts or records. If discrepancies are found, note them... ⇲

Error messages when importing service records

Fix: Ensure that the service records you are trying to import are in the correct format required by the app. Check the app's help section for fil... ⇲

Inconsistent appointment confirmation process

Fix: After scheduling an appointment, take a screenshot of the confirmation in the app for your records. This can help you keep track of your app... ⇲
 
Messages issue

Confirmation emails do not match actual appointments

Fix: Double-check the appointment details in the app to confirm the correct date and time. If there is a discrepancy, take a screenshot of the ap... ⇲
 
Settings issue

My Firestone does not allow for modifications to existing vehicle records

Fix: Look for an 'Edit' option in the vehicle records section. If it’s not available, try deleting the existing record and creating a new one wit... ⇲

Inability to delete duplicate vehicle records

Fix: Look for an option to manage or edit vehicle records in the app settings. If you find duplicates, see if there is a delete option available.... ⇲
 
Network issue

Lack of communication between app and store systems

Fix: If you notice discrepancies, try to manually confirm appointments or service requests with the store directly to ensure accuracy. OR Keep... ⇲
 
Compatibility issue

Limited functionality for modified vehicles

Fix: Check if there are any specific settings in the app for modified vehicles. If not, consider using the app for general service requests and c... ⇲
 
Freezing issue

My Firestone freezes or crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for My Firestone, and check for updates. OR If the app... ⇲
 
Support issue

Poor customer service response regarding app issues

Fix: Document any issues you encounter and the steps you have taken to resolve them. This can help you provide clear information if you need to f... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.1%

Neutral
1.8%

Bad experience
1.1%

~ from our NLP analysis of 42,125 combined software ratings.

 Switch to these Alternatives:
NTTA Tollmate®
Exxon Mobil Rewards+
BPme: BP & Amoco Gas Rewards
ValeroPay+
Fuel Forward
EZ TAG
Penske Truck Rental
Shell: Fuel, Charge & More
Metropolis: Remarkable Parking
Sunoco

 Private Data My Firestone collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics