fix problems on The Guardian [iphone]

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—— Run into issues on The Guardian? Get help pending when official support gets back to you!

The Guardian - Live World News
Info:
company: Guardian News and Media Limited
: https://www.theguardian.com/iphone/faq
: www.theguardian.com
Chat with our AI-based The Guardian Support
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Customization issue

Font control is confusing

Fix: Check the app settings for any font size or style options. Adjust these settings to see if they improve readability. OR If the app allows... ⇲

Font size lacks fine control

Fix: Look for accessibility settings on your iPhone. Go to Settings > Display & Brightness > Text Size, and adjust the slider to increase or decr... ⇲
 
Bugs issue

The Guardian is buggy

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for The Guardian, and check for updates. OR Try restar... ⇲
 
Storage issue

Articles not caching properly

Fix: Check your app settings to ensure that caching is enabled. This may be found under data or storage settings within the app. OR Clear the... ⇲
 
Downloads issue

Limited offline access

Fix: Before going offline, open the articles you want to read and allow them to fully load. This may help in accessing them later without an inte... ⇲
 
Notifications issue

Subscription reminders are intrusive

Fix: Check the app settings for notification preferences. You may be able to disable or limit subscription reminders from there. OR Consider t... ⇲
 
UI issue

Layout is cramped

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and experiment with different display settings to s... ⇲

New icon is unappealing

Fix: Unfortunately, you cannot change the app icon, but you can provide feedback through the app's settings if there is an option for user feedba... ⇲

Cartoons don't display properly on small screens

Fix: Try zooming in on the cartoon by using the pinch gesture on your screen to see if it improves visibility. OR If available, switch to a di... ⇲

Less elegant format than before

Fix: Familiarize yourself with the new format by exploring the app's features and layout, which may help you adapt to the changes. OR Provide... ⇲
 
Content issue

Content variety is lacking

Fix: Explore different sections of the app that you may not usually visit, such as opinion pieces or international news, to find a broader range... ⇲

Comments on articles are less thoughtful

Fix: Engage with the comments section by posting your own thoughts or questions, which may encourage more meaningful discussions from other users... ⇲

Recent coverage perceived as tabloid-like

Fix: Explore the app's settings to customize your news feed preferences, focusing on more serious or in-depth news categories. OR Follow speci... ⇲
 
Screen issue

Body of articles doesn't utilize full screen

Fix: Check if there is a 'full-screen' mode option within the app settings or while reading an article, which may allow for a more immersive read... ⇲
 
Features issue

Limited interactivity features

Fix: Check for any updates to the app that may introduce new features or enhancements. Go to the App Store and see if an update is available. O... ⇲
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 what users are saying
Good experience
97.8%

Bad experience
1.1%

Neutral
1.1%

~ from our NLP analysis of 109,501 combined software ratings.

 Switch to these Alternatives:
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Financial Times: Business News
HuffPost - News & Politics

 Private Data The Guardian collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Search History
    • Diagnostics

  Cost of Subscriptions
  1. Premium Monthly Subscription: $9.99 Exclusive features including ad-free reading
  2. Premium Monthly Subscription: $9.99 Exclusive features including ad-free reading
  3. Premium annual subscription: $94.99 Exclusive features & ad-free, annual discount
  4. Monthly Subscription: $9.99 Unlimited ad-free reading
  5. Premium 6-month subscription: $52.99 Exclusive features & ad-free, discounted
  6. Premium Monthly Subscription: $6.99 Exclusive features including ad-free reading
  7. Premium 6-month subscription: $36.99 Exclusive features & ad-free, discounted
  8. Annual Subscription: $94.99 Unlimited ad-free reading
  9. Annual subscription: $94.99 Unlimited reading
  10. Premium Monthly Subscription: $9.99 Exclusive features including ad-free reading