fix problems on V380S [iphone]

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—— Run into issues on V380S? Get help pending when official support gets back to you!

V380S
Info:
company: 庆尧 曾
: https://www.adgo.link/
: www.adgo.link
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Network issue

unable to connect remotely

Fix: 1. Ensure that your camera is connected to the internet and that the app is updated. 2. Check your router settings to ensure that remote acc... ⇲

latency in connection

Fix: 1. Move closer to your Wi-Fi router to improve the signal strength. 2. Restart your router to refresh the connection. OR If latency persi... ⇲

camera disconnects from WiFi

Fix: 1. Ensure that your camera is within range of the Wi-Fi signal. 2. Restart both the camera and your router. OR If disconnections continue... ⇲

requires proximity to router

Fix: 1. Use a Wi-Fi extender to boost the signal strength in areas where the camera is located. 2. Consider relocating your router to a more cent... ⇲

difficult to switch between networks

Fix: 1. Ensure that you are connected to the correct Wi-Fi network before opening the app. 2. Restart the app after switching networks to refresh... ⇲
 
Ads issue

ads interfere with usage

Fix: 1. Check if there is a premium version of the app available that removes ads. 2. Use the app in airplane mode if you do not need internet ac... ⇲

no option to filter ads

Fix: 1. Check the app settings to see if there are any options to customize ad preferences. 2. Use the app in airplane mode if you do not need in... ⇲
 
Support issue

manual is not user-friendly

Fix: 1. Look for online tutorials or video guides on platforms like YouTube that can provide visual instructions. 2. Create a checklist of steps... ⇲

incomplete instructions

Fix: 1. Refer to online forums or user groups for additional tips and tricks shared by other users. 2. Create a step-by-step guide based on your... ⇲
 
Storage issue

cannot save recordings

Fix: 1. Check the app settings to ensure that the option to save recordings is enabled. 2. Ensure that your device has enough storage space avail... ⇲

cannot access saved videos

Fix: 1. Ensure that you are logged into the same account that saved the videos. 2. Check the app settings to see if there is a specific section f... ⇲
 
Audio issue

two-way audio unclear

Fix: 1. Check your microphone and speaker settings within the app to ensure they are properly configured. 2. Test the audio quality by using the... ⇲

no two-way communication

Fix: 1. Check the app settings to ensure that two-way audio is enabled. 2. Test the microphone and speaker on your iPhone to ensure they are func... ⇲
 
Crashes issue

V380S closes immediately after pairing

Fix: 1. Restart your iPhone and try pairing the camera again. 2. Ensure that the app is updated to the latest version. OR If the issue persist... ⇲
 
Compatibility issue

no Windows or web app version

Fix: 1. Use an Android emulator on your Windows PC to run the app. 2. Access the camera's features through a mobile device instead. OR Check i... ⇲
 
Notifications issue

alarm notifications not received

Fix: 1. Check your notification settings on your iPhone to ensure that notifications for the V380S app are enabled. Go to Settings > Notification... ⇲
 
Video issue

poor picture quality at distance

Fix: 1. Adjust the camera's position to improve the angle and reduce distance from the subject. 2. Check the camera settings to see if there are... ⇲
 
Bugs issue

device temperamental

Fix: 1. Regularly update the app and your iPhone to ensure compatibility. 2. Restart the camera and your iPhone to clear any temporary issues.... ⇲
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 what users are saying
Bad experience
50.6%

Good experience
38.6%

Neutral
10.9%

~ from our NLP analysis of 350 combined software ratings.

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 Private Data V380S collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics