fix problems on IPC360 Pro [iphone]

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—— Run into issues on IPC360 Pro? Get help pending when official support gets back to you!

IPC360 Pro
Info:
company: PUWELL CLOUD TECH LIMITED
: http://www.ipc365.com
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Audio issue

Audio from other apps cannot run while camera is onscreen

Fix: Check if the IPC360 Pro app has audio settings that may be blocking other audio. Open the app, go to 'Settings', and look for any audio-rela... ⇲
 
Notifications issue

Notifications do not work

Fix: Check your iPhone's notification settings for the IPC360 Pro app. Go to 'Settings' > 'Notifications' > 'IPC360 Pro' and ensure that 'Allow N... ⇲

Notifications turn off randomly

Fix: Check for any iOS updates that may affect app notifications. Go to 'Settings' > 'General' > 'Software Update' and install any available upda... ⇲
 
Network issue

Streaming stops after five minutes

Fix: Check your WiFi connection. Ensure that your internet connection is stable and has sufficient bandwidth. You can test this by running a spee... ⇲

Slow to connect to WiFi

Fix: Check your WiFi signal strength where the camera is located. If the signal is weak, consider moving the camera closer to the router or using... ⇲
 
Camera issue

Camera disappears from app intermittently

Fix: Ensure that your camera is powered on and connected to the same WiFi network as your iPhone. Check the camera's power and WiFi status lights... ⇲

Image quality is poor at night

Fix: Ensure that the camera's night vision settings are enabled. Open the IPC360 Pro app, go to 'Settings', and look for 'Night Vision' or 'IR Se... ⇲

Major delay in camera feed

Fix: Check your internet connection speed and stability. A slow connection can cause delays. You can run a speed test to confirm your connection... ⇲
 
UI issue

No fast forward function for recorded footage

Fix: As a workaround, you can manually scrub through the footage by dragging the playback slider. This will allow you to navigate through the vid... ⇲

On-screen IR toggle not implemented

Fix: As a workaround, you can manually adjust the camera's settings to enable night vision when needed. Check the app settings for any options re... ⇲
 
Login issue

IPC360 Pro won't allow sign in

Fix: Double-check your login credentials for accuracy. Ensure that you are entering the correct email and password. If you forgot your password,... ⇲
 
Slow issue

IPC360 Pro is slow

Fix: Close any background apps that may be using system resources. Double-tap the home button (or swipe up from the bottom on newer iPhones) and... ⇲
 
Support issue

Instructions and setup video are unclear

Fix: Look for user-generated tutorials on platforms like YouTube. Many users share their experiences and tips that can provide clearer instructio... ⇲
 
Payments issue

Requires subscription for full functionality

Fix: Review the features available in the free version and determine if they meet your needs. If not, consider whether the subscription cost is j... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
85.7%

Neutral
7.2%

Bad experience
7.0%

~ from our NLP analysis of 554 combined software ratings.

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 Private Data IPC360 Pro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. 30D/1M/Event cloud storage: $3.99 $3.99= 1month/30days cycle/event mode package
  2. 30D/12M/Event cloud storage: $29.99 $29.99= 1year/30days cycle/event mode package
  3. 7days cloud storage (1 month): $1.99 $1.99=package valid for 1 month/a 7 day cycle
  4. 7days cloud storage (1 year): $14.99 $14.99=package valid for 1 year/a 7 day cycle
  5. 7D/1M/CONT cloud storage: $8.99 $8.99= 1month/7days cycle/CONT mode package
  6. 15D/12M/Event cloud storage: $19.99 $19.99= 1 year/15day cycle/event mode package
  7. 30D/1M/CONT cloud storage: $19.99 $19.99= 1month/30days cycle/CONT mode package
  8. 7days cloud storage (6 months): $8.99 $8.99=package valid for 6 month/a 7 day cycle
  9. 15D/1M/Event cloud storage: $2.99 $2.99= 1 month/15day cycle/event mode package
  10. 30D/6M/Event cloud storage: $19.99 $19.99=6month/30days cycle/event mode package