fix problems on CATS-Pass [iphone]

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—— Run into issues on CATS-Pass? Get help pending when official support gets back to you!

CATS-Pass
Info:
company: City of Charlotte
: https://charlottenc.gov/cats/customer-service/Pages/customer-service.aspx
: charlottenc.gov
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Bugs issue

Limited tracking of train schedules

Fix: Explore the app settings to see if there are options to enable or enhance train tracking features. Some apps allow users to customize their... ⇲

Inconsistent bus stop information

Fix: Verify the bus stop information with the official transit authority's website or app. This can help confirm the accuracy of the information... ⇲
 
Notifications issue

No notifications for bus cancellations

Fix: Check the app settings to see if there is an option to enable notifications for service changes or cancellations. Make sure notifications ar... ⇲
 
Account issue

Device limit error

Fix: Log out of the app on any devices you are not currently using. This may free up space for your current device to access the app without hitt... ⇲

CATS-Pass does not retain user profile details

Fix: Ensure that you are logged into your account properly. Sometimes, logging out and back in can help the app retain your profile details more... ⇲
 
Support issue

Lack of support for disabled pass sales

Fix: Check if there are any alternative methods for purchasing disabled passes, such as through a website or by visiting a physical location. Som... ⇲

Unresponsive technical support

Fix: Look for a help or FAQ section within the app that may provide answers to common issues. This can be a quicker way to find solutions without... ⇲
 
Payments issue

Inability to delete payment methods

Fix: Navigate to the payment settings within the app. Look for an option to manage or edit payment methods. If you find the payment method you wa... ⇲
 
Glitches issue

Glitchy initial setup

Fix: If you encounter glitches during the initial setup, try restarting the app or your device. This can often resolve temporary issues that occu... ⇲
 
Features issue

Limited functionality for planning routes

Fix: Explore the app's route planning features thoroughly. Sometimes, there are hidden options or advanced settings that can enhance route planni... ⇲

No live tracking for certain services

Fix: Check if there are any settings within the app that allow you to enable live tracking for specific services. Sometimes, this feature may be... ⇲

Expiration dates on unused passes

Fix: Keep track of your passes and their expiration dates manually. Set reminders on your phone to use them before they expire. OR If possible... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
2.1%

Neutral
1.6%

~ from our NLP analysis of 10,421 combined software ratings.

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 Private Data CATS-Pass collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics