fix problems on Umo Mobility [iphone]

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—— Run into issues on Umo Mobility? Get help pending when official support gets back to you!

Umo Mobility
Info:
company: Delerrok Inc.
: https://support.umomobility.com
: umomobility.com
Chat with our AI-based Umo Mobility Support
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UI issue
Confusing interface

Fix: Take some time to explore the app's features. Familiarize yourself with the layout by tapping on different sections and using the help or tu... ⇲
Unresponsive user interface

Fix: If the app is unresponsive, try closing the app completely and reopening it. Swipe up from the bottom of the screen (or double-click the hom... ⇲
Inability to select routes easily

Fix: Use the search function to enter your destination directly, which may help in selecting the correct route more easily. OR If route select... ⇲
Unclear bus schedules

Fix: If bus schedules are unclear, try checking the app's help section for tips on how to read the schedules or contact customer support for clar... ⇲
 
Syncing issue
Favorite stops do not save

Fix: Check if you are logged into your account. If you are not logged in, favorites may not save. Log in and try saving your favorite stops again... ⇲
Missing saved locations

Fix: Check if you are logged into your account, as saved locations may not appear if you are not logged in. Log in and check again. OR If loca... ⇲
Erased saved addresses

Fix: Check if you are logged into your account, as saved addresses may not appear if you are not logged in. Log in and check again. OR If addr... ⇲
 
Bugs issue
Bugs after updates

Fix: After an update, restart your iPhone to ensure that all new files are properly loaded. This can help resolve minor bugs that may occur after... ⇲
Inaccurate walking time estimates

Fix: Check your walking speed settings in the app, if available. Adjusting this can help provide more accurate walking time estimates. OR If w... ⇲
 
Network issue
Lack of real-time tracking

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Umo Mobility is set to 'Wh... ⇲
No live bus tracking

Fix: Ensure that your location services are enabled for the app, as live tracking often relies on GPS data. Go to Settings > Privacy > Location S... ⇲
 
Search issue
Difficult to find bus stops

Fix: Use the search function within the app to locate bus stops by entering the name or number of the stop. This can help you find stops more eas... ⇲
 
Payments issue
No option for monthly bus pass

Fix: Check the app's payment or pass section to see if there are any updates or new options available. Sometimes, features are added in updates.... ⇲
Funds disappear from wallet

Fix: Check your transaction history within the app to see if the funds were used for a purchase. Go to the wallet section and look for a purchase... ⇲
Limited payment options

Fix: Check the app's payment settings to see if there are any updates or new payment methods available. Sometimes, options are added in updates.... ⇲
No purchase log

Fix: Check the wallet or account section of the app to see if there is a transaction history or purchase log available. This may be located under... ⇲
No group ticket options

Fix: Check the app's ticket purchasing section to see if there are any updates or new options available for group tickets. OR As a workaround,... ⇲
Lack of Apple Pay support

Fix: Check the app's payment settings to see if there are any updates or new payment methods available. Sometimes, options are added in updates.... ⇲
Confusing fare purchasing process

Fix: Take time to read through the fare purchasing instructions within the app. Look for a help section that may provide guidance on the process.... ⇲
 
Login issue
Login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Links issue
Broken links

Fix: If you encounter broken links, try refreshing the app or restarting it. This can sometimes resolve temporary issues with links. OR If the... ⇲
 
Settings issue
Poor trip planning

Fix: Try using the app's trip planner feature more thoroughly by entering specific start and end points, and adjusting the time of travel to see... ⇲
 
Notifications issue
No alerts for early/late buses

Fix: Check the app's notification settings to ensure that alerts for bus arrivals are enabled. Go to Settings > Notifications > Umo Mobility and... ⇲
 
Customization issue
Excessive complexity for non-urban users

Fix: Familiarize yourself with the app's features by exploring each section and using the help or tutorial features if available. This can help r... ⇲
 
Account issue
No option to delete account

Fix: Check the app's settings or account management section to see if there is an option to delete your account. This may be located under privac... ⇲
 
Updates issue
Unhelpful updates

Fix: After an update, take time to read the update notes in the App Store to understand what changes have been made and how they may affect your... ⇲
 
Compatibility issue
Limited functionality compared to previous app

Fix: Explore the app thoroughly to discover any new features that may have been added. Sometimes, functionality is reorganized rather than remove... ⇲
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 what users are saying
Bad experience
70.4%

Good experience
29.6%

Neutral
0.0%

~ from our NLP analysis of 27 combined software ratings.

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 Private Data Umo Mobility collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics