fix problems on Capriotti's [iphone]

—— Run into issues on Capriotti's? Get help pending when official support gets back to you!

Capriotti's

Info:

company: CAPRIOTTI'S SANDWICH SHOP, INC.

: https://www.capriottis.com/

: www.capriottis.com

Chat with our AI-based Capriotti's Support

🛠️ Common Capriotti's Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Errors when placing orders

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try placing the order again. 3. Clear the app cache by goin... ⇲

Rewards points not credited

Fix: 1. Ensure you are logged into your account before placing an order. 2. Check the terms and conditions of the rewards program to confirm that... ⇲

Crashes issue

Capriotti's crashes on login

Fix: 1. Ensure your iPhone is running the latest version of iOS. Update if necessary. 2. Force close the app by swiping up from the bottom of the... ⇲

Customization issue

Limited add-on options

Fix: 1. Review the menu options carefully to ensure you are selecting the correct item that allows for add-ons. 2. If you are not seeing the opti... ⇲

Customization options are inadequate

Fix: 1. Review the menu carefully to ensure you are selecting the right item that allows for customization. 2. If you have specific customization... ⇲

Limited sandwich customization

Fix: 1. Review the menu to ensure you are selecting a sandwich that allows for customization. 2. If you have specific requests, consider calling... ⇲

Favorites cannot be saved

Fix: 1. Ensure you are logged into your account before trying to save favorites. 2. Try restarting the app and attempting to save your favorites... ⇲

Freezing issue

Screen freezes on pop-up

Fix: 1. Try tapping outside the pop-up to close it. If that doesn’t work, force close the app and reopen it. 2. Ensure your iPhone has enough sto... ⇲

Bugs issue

Cart disappears during checkout

Fix: 1. Ensure you are logged into your account before adding items to your cart. 2. Try adding items to your cart again and proceed to checkout... ⇲

Difficulties logging in

Fix: 1. Ensure you are entering the correct email and password. If you forgot your password, use the 'Forgot Password' feature to reset it. 2. Ch... ⇲

Payments issue

Promotional codes not accepted

Fix: 1. Double-check the promotional code for any typos or expiration dates. 2. Ensure that the code is applicable to the items in your cart and... ⇲

Capriotti's does not support Apple Pay

Fix: 1. Check if your iPhone has Apple Pay set up correctly by going to Settings > Wallet & Apple Pay. 2. If Apple Pay is not supported in the ap... ⇲

UI issue

UI/UX issues

Fix: 1. Familiarize yourself with the app layout by exploring different sections. 2. If you find specific elements confusing, take notes and prov... ⇲

Syncing issue

Order status not updated

Fix: 1. Refresh the app by pulling down on the order status page to see if it updates. 2. Check your email for any order confirmation or status u... ⇲

Compatibility issue

Inconsistent product availability

Fix: 1. Check the app frequently for updates on product availability, as items may be restocked. 2. If you have a specific item in mind, consider... ⇲

Updates issue

Points and purchase history lost after update

Fix: 1. Log out of your account and log back in to refresh your account data. 2. Check if there are any app updates available that may resolve th... ⇲

Notifications issue

Notifications cannot be managed

Fix: 1. Go to Settings > Notifications > Capriotti's and adjust your notification preferences. 2. Ensure that notifications are enabled for the a... ⇲

Rewards issue

Rewards points stop accumulating

Fix: 1. Ensure you are logged into your account before placing orders to accumulate points. 2. Check the terms of the rewards program to confirm... ⇲

Loading issue

Capriotti's stuck on location page

Fix: 1. Ensure that location services are enabled for the app by going to Settings > Privacy > Location Services > Capriotti's and selecting 'Whi... ⇲