fix problems on GIPHY [iphone]

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—— Run into issues on GIPHY? Get help pending when official support gets back to you!

GIPHY: The GIF Search Engine
Info:
company: Giphy, Inc.
: http://giphy.com/support
: giphy.com
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Bugs issue
Partial link copied instead of full link

Fix: 1. When you copy a link, ensure you are tapping the 'Copy Link' option directly from the share menu. 2. If the link is still partial, try ta... »»
GIFs sent are smaller than usual

Fix: 1. Check the settings within the app to see if there is an option for GIF quality or size. 2. If no settings are available, try sending the... »»
 
Customization issue
Stickers difficult to size and place

Fix: 1. When adding stickers, pinch to zoom in or out to resize them. 2. Tap and hold the sticker to drag it to the desired location. 3. If the s... »»
No organization for favorite GIFs

Fix: 1. Create a separate folder in your device's photo gallery to save your favorite GIFs manually. 2. Use the 'Share' option to send your favor... »»
Forced to add stickers before proceeding with GIF creation

Fix: 1. If you want to create a GIF without stickers, look for an option to skip or dismiss the sticker feature. 2. Create your GIF first and the... »»
 
Login issue
Login issues

Fix: 1. Ensure you are entering the correct username and password. If you forgot your password, use the 'Forgot Password?' link to reset it. 2. C... »»
 
Search issue
Search function returns irrelevant results

Fix: 1. Use specific keywords related to the GIF you are looking for. 2. Try using hashtags or phrases that are commonly associated with the type... »»
App does not function as a proper search engine

Fix: 1. Use specific keywords or phrases when searching to improve results. 2. Try browsing through categories or trending sections to find GIFs... »»
 
Crashes issue
App crashes after updates

Fix: 1. After an update, restart your iPhone to ensure all new files are properly loaded. 2. If the app continues to crash, uninstall and reinsta... »»
 
Settings issue
Cannot update account/profile settings on mobile

Fix: 1. Navigate to your profile settings within the app. If the option is grayed out or unresponsive, try logging out and logging back in. 2. En... »»
 
Slow issue
Processing GIFs takes too long

Fix: 1. Ensure you have a strong internet connection, as slow processing can be due to connectivity issues. 2. Try closing other apps that may be... »»
 
Uploads issue
Inability to upload custom stickers

Fix: 1. Check if the app has a specific format requirement for stickers (e.g., PNG with transparent background). 2. Ensure you are using the late... »»
 
Support issue
Customer support is unresponsive

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Look for community forums or user groups where you can find answe... »»
 
Compatibility issue
Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the latest version of the app. 2. Check the device's storage and memory usage, as low resources can a... »»
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 what users are saying
Good experience
94.9%

Bad experience
2.6%

Neutral
2.5%

~ from our NLP analysis of 574,030 combined software ratings.

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