fix problems on TTLock [iphone]

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—— Run into issues on TTLock? Get help pending when official support gets back to you!

TTLock
Info:
company: 上根 陈
: https://ttlock.com/
: ttlock.com
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Network issue

Inconsistent Bluetooth connectivity

Fix: Make sure your iPhone is within a reasonable distance from the lock. Bluetooth typically works best within 30 feet. If you are too far, move... ⇲
 
Messages issue

Operation failed messages during setup

Fix: Ensure that your lock is powered and within range. Check the batteries of the lock and replace them if necessary. Also, ensure that you are... ⇲
 
Notifications issue

TTLock does not send notifications for lock usage

Fix: Check your notification settings for the TTLock app. Go to Settings > Notifications > TTLock and ensure that notifications are enabled and s... ⇲
 
Bugs issue

TTLock has grammatical errors

Fix: While this issue cannot be fixed directly by the user, you can document the errors you find and keep a list for your own reference. This can... ⇲
 
Customization issue

TTLock lacks scheduling feature for locking

Fix: As a workaround, you can manually lock and unlock the door at the desired times. Set reminders on your phone to help you remember to do this... ⇲

No dark mode option in app

Fix: While the app may not support dark mode, you can enable the iPhone's 'Smart Invert' feature as a workaround. Go to Settings > Accessibility... ⇲
 
Compatibility issue

TTLock does not support remote locking

Fix: If you need to lock or unlock remotely, consider using a smart home hub that is compatible with TTLock, as this may provide remote access fe... ⇲

Limited functionality without hub

Fix: If you do not have a hub, consider purchasing one to unlock additional features. Research compatible hubs that work with TTLock. OR Utili... ⇲
 
Payments issue

High subscription cost for app

Fix: Evaluate the features you are using and see if you can manage without the subscription. Many basic functionalities may still be available wi... ⇲
 
Ads issue

TTLock generates excessive spam emails

Fix: Check your email preferences within the app settings. Look for options to manage email notifications and reduce the frequency or type of ema... ⇲
 
UI issue

TTLock interface could use larger fonts

Fix: You can increase the text size for all apps on your iPhone. Go to Settings > Display & Brightness > Text Size and adjust the slider to incre... ⇲
 
Settings issue

TTLock setup can be confusing

Fix: Refer to the user manual or online tutorials for step-by-step guidance on setting up the app and lock. This can provide clarity on the proce... ⇲
 
Permissions issue

TTLock does not allow unlocking when away from home

Fix: As a workaround, consider using a trusted friend or family member to unlock the door for you if you are away. OR Look into smart home hub... ⇲
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 what users are saying
Bad experience
45.7%

Good experience
38.5%

Neutral
15.8%

~ from our NLP analysis of 265 combined software ratings.

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 Private Data TTLock collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics
    • Other Data