A. 1. Restart the App: Close the Empower app completely by swiping it away from the app switcher. Reopen the app and try the cash advance process again.
2. Clear App Cache: Go to your iPhone settings, scroll down to find the Empower app, tap on it, and look for an option to clear cache or data. This can help resolve freezing issues.
3. Update the App: Ensure you have the latest version of the Empower app. Go to the App Store, search for Empower, and tap 'Update' if available.
4. Reinstall the App: If the issue persists, delete the app and reinstall it from the App Store. This can fix any corrupted files causing the freeze.