fix problems on VIA Link [iphone]

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—— Run into issues on VIA Link? Get help pending when official support gets back to you!

VIA Link
Info:
company: RideCo Inc.
: http://vialink.rideco.com
: vialink.rideco.com
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Notifications issue

Lack of notifications until driver arrives

Fix: Check your app notification settings to ensure that notifications are enabled for the VIA Link app. Go to your phone's settings, find the ap... ⇲
 
Loading issue

Unpredictable wait times

Fix: To minimize wait times, try to book your ride during off-peak hours when demand is lower. This can lead to quicker pickups. OR Use the ap... ⇲
 
Safety issue

Inconvenient and unsafe pickup/drop-off locations

Fix: When booking your ride, look for alternative pickup/drop-off points that may be safer or more convenient. You can often adjust the location... ⇲
 
Availability issue

Limited service hours

Fix: Plan your rides during the hours when the service is available. Check the app for the specific service hours in your area. OR If you need... ⇲
 
Scheduling issue

Poorly managed ride scheduling

Fix: If you experience issues with scheduling, try to book your rides during less busy times or use the 'Schedule a Ride' feature to secure your... ⇲
 
Routing issue

Drivers may not follow efficient routes

Fix: If you notice that your driver is taking an inefficient route, you can suggest a more direct route based on your knowledge of the area. Use... ⇲
 
Accessibility issue

VIA Link difficult to use for visually impaired users

Fix: Explore the accessibility settings on your iPhone. Go to Settings > Accessibility and enable VoiceOver, which can help read out the app's co... ⇲
 
Messages issue

Inconsistent communication about ride status

Fix: Ensure that your app notifications are turned on to receive updates about your ride status. Check your phone settings to confirm this. OR... ⇲
 
Delays issue

Rides often delayed without warning

Fix: Check the app frequently for updates on your ride status, especially as your pickup time approaches. This can help you stay informed about a... ⇲
 
Coverage issue

Limited coverage in certain areas

Fix: Check the app's coverage map to see if your area is serviced. If not, consider using alternative transportation options available in your ar... ⇲
 
Account issue

Drivers can mark passengers as 'no show'

Fix: To avoid being marked as a 'no show', ensure you are at the pickup location on time and keep an eye on the app for your driver's arrival.... ⇲
 
Overcrowding issue

Rides can be overcrowded with multiple pickups

Fix: When booking your ride, check if there is an option to request a private ride or limit the number of pickups. This can help ensure a more co... ⇲
 
Infrastructure issue

Lack of shelter at pickup locations

Fix: When booking your ride, try to select a pickup location that is known to have shelter, such as a bus stop or a public building. OR If you... ⇲
 
Quality issue

Service quality has declined over time

Fix: If you notice a decline in service quality, keep a record of your experiences and provide constructive feedback through the app's feedback f... ⇲
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 what users are saying
Good experience
67.8%

Bad experience
29.5%

Neutral
2.7%

~ from our NLP analysis of 146 combined software ratings.

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Via — smarter mobility.

 Private Data VIA Link collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data