fix problems on Hitch [iphone]

—— Run into issues on Hitch? Get help pending when official support gets back to you!

Hitch - City-to-City Rideshare

Info:

company: Hitch Technologies, Inc.

: https://www.hitch.com

: www.hitch.com

Chat with our AI-based Hitch Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Riders are not reliably notified

Fix: Check your notification settings on your iPhone. Go to Settings > Notifications > Hitch and ensure that notifications are enabled. Also, che... »»

Tracking driver location is unreliable

Fix: Make sure that location services are enabled for the app. Go to Settings > Privacy > Location Services, find Hitch, and set it to 'While Usi... »»

UI issue

User interface is not intuitive

Fix: Explore the app's features by tapping on different icons and menus. Familiarizing yourself with the layout can help improve your navigation... »»

Inability to view past trips

Fix: Look for a 'History' or 'Trips' section in the app menu. If it’s not visible, try logging out and back into your account to refresh the data... »»

Crashes issue

App crashes or fails to load

Fix: Clear the app's cache by deleting and reinstalling the app. This can help remove any corrupted data that may be causing crashes. OR Ensur... »»

Network issue

Inconsistent driver arrival times

Fix: Check the app for real-time updates on your driver's location and estimated arrival time. If the app shows delays, plan accordingly. OR C... »»

Drivers sometimes cancel rides last minute

Fix: If a driver cancels, immediately request another ride to minimize wait time. The app should automatically suggest a new driver. OR Consid... »»

Drivers may be directed off-route

Fix: Use the in-app map to monitor your route during the ride and communicate with your driver if you notice any deviations. OR If you feel un... »»

Support issue

Customer service is unresponsive

Fix: Use the in-app help or FAQ section to find answers to common questions, which may resolve your issue without needing to contact customer ser... »»

Poor communication during delays

Fix: Keep the app open to receive real-time updates and notifications about your ride status, as this may provide more timely information. OR... »»

Limited support for service animals

Fix: Check the app's policy on service animals in the help section to understand your rights and the company's obligations. OR If you encounte... »»

Payments issue

Refund process is frustrating

Fix: Document your refund request by taking screenshots of your ride details and any communication with customer service. This can help expedite... »»

Hidden fees and unclear pricing

Fix: Before confirming a ride, review the fare breakdown provided in the app to understand all charges. OR Consider using a fare estimator too... »»

Lack of partial refunds for delays

Fix: Review the app's refund policy to understand your options regarding delays and how to request a refund if applicable. OR Document any sig... »»

Features issue

Cannot book multiple trips simultaneously

Fix: Plan your trips sequentially. Book one ride, and once it’s confirmed, you can book the next one. OR Check if the app has a feature for sc... »»

Bugs issue

Bugs prevent tipping drivers

Fix: Ensure the app is updated to the latest version, as updates often fix bugs and improve functionality. OR Try tipping the driver through a... »»

Inaccurate app information

Fix: Check for app updates regularly, as developers often fix inaccuracies in newer versions. OR If you notice incorrect information, document... »»

Quality issue

Inconsistent ride quality

Fix: Rate your driver after each ride to provide feedback, which can help improve overall service quality. OR If you consistently experience p... »»

Glitches issue

Frequent app glitches

Fix: Clear the app's cache by deleting and reinstalling it, which can resolve many glitches. OR Restart your device to refresh the system, whi... »»

Customization issue

Limited options for vehicle types

Fix: Check the app for any settings that allow you to select different vehicle types or upgrade options when booking a ride. OR Consider using... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

85.3%

Bad experience

12.3%

Neutral

2.5%

~ from our NLP analysis of 3,195 combined software ratings.

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Private Data Hitch collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Diagnostics