fix problems on NuMi [iphone]

—— Run into issues on NuMi? Get help pending when official support gets back to you!

NuMi

Info:

company: Nutrisystem

: https://www.nutrisystem.com/about/contact

: my.numi.com

Chat with our AI-based NuMi Support

🛠️ Common NuMi Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NuMi does not connect to Apple Watch or other devices except Fitbit

Fix: Ensure that Bluetooth is enabled on both your iPhone and Apple Watch. Go to Settings > Bluetooth on your iPhone and make sure the Apple Watc... ⇲

15% of users had this problem

Difficult to log non-Nutrisystem meals

Fix: Use the search function in the app to find similar foods or meals that are not listed. You can also create a custom food entry by selecting... ⇲

15% of users had this problem

Bugs issue

Inconsistent food categories

Fix: Try using the search bar to find specific foods instead of browsing categories. This can help you bypass the inconsistencies in categorizati... ⇲

Ads issue

Too many ads and notifications

Fix: Check the app settings to see if there is an option to reduce notifications. Go to Settings within the app and look for Notification Prefere... ⇲

UI issue

Journal function is not user-friendly

Fix: Familiarize yourself with the journal function by exploring all its features. Take a few minutes to navigate through the journal section to... ⇲

NuMi only shows in portrait mode on iPad

Fix: Try rotating your iPad to see if the app responds. If it doesn’t, check if there are any settings within the app that might allow for landsc... ⇲

Cannot view past month's entries

Fix: Check if there is a filter or date range option in the journal or tracking section that allows you to view past entries. This may be hidden... ⇲

Food tracking is tedious and complicated

Fix: Create a routine for logging meals at specific times of the day to make it a habit. This can help streamline the process and make it feel le... ⇲

Food measurement units are not user-friendly

Fix: Familiarize yourself with the measurement units used in the app. Keep a conversion chart handy for quick reference until you get used to the... ⇲

Customization issue

No option to manually log steps

Fix: Use a separate fitness app that allows manual step logging and syncs with your health data. You can then input this data into NuMi manually... ⇲

Limited options for activity logging

Fix: Use a separate fitness tracking app that offers more activity logging options and manually input your activities into NuMi as needed. OR... ⇲

Cannot bookmark or save guides

Fix: Take screenshots of the guides you find useful and save them in your photo library for easy access later. OR Create a document or note in... ⇲

Search issue

Difficult to find and save favorite foods

Fix: Use the search function to locate your favorite foods quickly. Once found, check if there is an option to mark them as favorites or save the... ⇲

Network issue

NuMi does not integrate with smart scales

Fix: Check if your smart scale has a companion app that can log data separately. You can manually input this data into NuMi for tracking purposes... ⇲

Notifications issue

Notifications for app usage are excessive

Fix: Go to the app settings and adjust the notification preferences to reduce the frequency or type of notifications you receive. OR Turn off... ⇲

Settings issue

NuMi setup is confusing

Fix: Take time to go through the app’s tutorial or help section if available. This can provide guidance on how to navigate the app effectively.... ⇲

Crashes issue

Frequent crashes or failures to open after updates

Fix: Try uninstalling and reinstalling the app. This can often resolve issues caused by corrupted files during an update. Make sure to back up an... ⇲

Updates issue

Limited database for non-Nutrisystem foods

Fix: Utilize the custom food entry feature to add non-Nutrisystem foods that you frequently consume. This allows you to expand your personal data... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.8%

Neutral

5.3%

Bad experience

3.0%

~ from our NLP analysis of 150,735 combined software ratings.

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Private Data NuMi collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- User Content
- Identifiers
- Diagnostics