fix problems on RunwayML [iphone]

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—— Run into issues on RunwayML? Get help pending when official support gets back to you!

RunwayML
Info:
company: runwayml
: https://help.runwayml.com
: runwayml.com
Chat with our AI-based RunwayML Support
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Video issue

Limited video duration

Fix: Check if there are any settings within the app that allow you to increase the video duration or if there are specific plans that offer longe... ⇲

Videos often download without sound

Fix: Before downloading, double-check that the audio track is properly linked to the video in the app. Re-add the audio track if necessary. OR... ⇲

Inconsistent video quality

Fix: Experiment with different export settings to find the optimal quality for your videos. Higher bit rates usually yield better quality. OR... ⇲

Style degradation in generated videos

Fix: Try using different styles or presets available in the app to see if they yield better results. Experimentation can lead to improved outputs... ⇲
 
Audio issue

Audio loop during video rendering

Fix: Ensure that the audio file you are using is compatible with the app. Try using a different audio file format or re-uploading the audio track... ⇲
 
Privacy issue

Strict content restrictions

Fix: Familiarize yourself with the app's content guidelines to ensure your content complies. Adjust your content accordingly before uploading.... ⇲
 
Payments issue

High credit consumption for low-quality outputs

Fix: Review the settings and parameters you are using for video generation. Adjusting these may help reduce credit consumption while improving ou... ⇲

High subscription costs

Fix: Evaluate your usage of the app and consider downgrading to a lower subscription tier if you find you are not using all the features. OR L... ⇲
 
Customization issue

Limited customization options

Fix: Explore all available settings and features within the app to maximize customization. Sometimes options are hidden in menus or submenus. O... ⇲
 
Support issue

No feedback or credit refund mechanism for misfires

Fix: Keep a detailed log of your projects and any issues encountered. This can help you identify patterns and avoid future misfires. OR If you... ⇲

Poor user support

Fix: Utilize online forums, user communities, or social media groups related to RunwayML for peer support and advice. OR Look for user-generat... ⇲
 
Uploads issue

Difficulties with image importing

Fix: Ensure that the images you are trying to import are in a supported format (e.g., JPEG, PNG). Convert images if necessary using an image conv... ⇲
 
Settings issue

Lack of asset management features

Fix: Organize your assets externally using folders on your device or a cloud storage service to keep track of your files. OR Use a third-party... ⇲

Inability to delete individual photos from assets

Fix: Check if there is an option to manage assets within the app settings. Sometimes, asset management features are hidden in menus. OR As a w... ⇲
 
Freezing issue

RunwayML freezes during use

Fix: Close other applications running in the background to free up memory and resources. Restart the app to see if the freezing persists. OR C... ⇲
 
Updates issue

Limited trial experience

Fix: Make the most of the trial by focusing on the features that are most important to you. Create a plan for what you want to test during the tr... ⇲
 
Compatibility issue

Inconsistent results between web and app versions

Fix: Try to use the same settings and parameters on both versions to see if that helps achieve more consistent results. OR Document the differ... ⇲

Limited functionality in Gen 1 compared to Gen 2

Fix: If possible, consider upgrading to Gen 2 to access the latest features and improvements. OR Explore the available features in Gen 1 thoro... ⇲
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 what users are saying
Good experience
87.8%

Bad experience
7.8%

Neutral
4.5%

~ from our NLP analysis of 4,070 combined software ratings.

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 Private Data RunwayML collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Standard - Monthly: $15.00 Unlock Standard Access
  2. 1000 Generation Credits: $10.00 Unlock Gen-1 AI Tools with 1000 credits
  3. Pro - Monthly: $35.00 Unlock Pro Access
  4. Unlimited - Monthly: $95.00 Unlock Unlimited access
  5. 2000 Generation Credits: $20.00 Unlock Gen-1 AI Tools with 2000 credits
  6. 1500 Generation Credits: $15.00 Unlock Gen-1 AI Tools with 1500 credits
  7. Standard - Yearly: $143.99 Unlock Standard Access
  8. 3000 Generation Credits: $30.00 Unlock Gen-1 AI Tools with 3000 credits
  9. 5000 Generation Credits: $50.00 Unlock Gen-1 AI Tools with 5000 credits
  10. 10000 Generation Credits: $100.00 Unlock Gen-1 AI Tools with 10000 credits