fix problems on Engage Wellbeing [iphone]

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—— Run into issues on Engage Wellbeing? Get help pending when official support gets back to you!

Engage Wellbeing
Info:
company: Engage Technologies, Inc
: https://my.castlighthealth.com/faq/help-center?brand=engage
: www.engage-wellbeing.com
Chat with our AI-based Engage Wellbeing Support
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Updates issue

Inconsistent points balance updates

Fix: 1. Refresh the app: Pull down on the main screen of the app to refresh the data. This can help update your points balance. 2. Log out and lo... ⇲
 
Network issue

Cannot connect to server

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or cellular data. Try opening a web page to confirm connectivity. 2. Re... ⇲
 
Search issue

Search filters reset after viewing results

Fix: 1. Use the back button: Instead of navigating away from the search results, use the back button to return to the filters page, which may hel... ⇲

Lack of comprehensive provider search filters

Fix: 1. Use general search terms: If specific filters are lacking, try using broader search terms to find providers that meet your needs. 2. Chec... ⇲
 
Bugs issue

Incorrect provider information

Fix: 1. Verify provider details: Cross-check the provider information with another reliable source, such as their official website or a different... ⇲

Digital ID card feature not working

Fix: 1. Refresh the app: Pull down on the main screen to refresh the app, which may help load the digital ID card. 2. Check for updates: Ensure y... ⇲

Error messages during virtual visits

Fix: 1. Check your internet connection: Ensure you have a stable internet connection before starting a virtual visit. 2. Restart the app: Force c... ⇲

Unreliable claims visibility

Fix: 1. Refresh the claims section: Pull down on the claims page to refresh the data. 2. Check for updates: Ensure you have the latest version of... ⇲
 
Features issue

Limited functionality for claims and prescriptions

Fix: 1. Explore all app features: Ensure you are familiar with all the app's functionalities by checking the help section or user guide within th... ⇲

Limited exercise tracking options

Fix: 1. Use a third-party app: Consider using a dedicated fitness app alongside Engage Wellbeing for more comprehensive exercise tracking. 2. Exp... ⇲

No favorites button for providers

Fix: 1. Use bookmarks: If the app allows, bookmark provider pages in your browser for quick access. 2. Document your preferred providers: Keep a... ⇲
 
Account issue

Difficult to opt out of account

Fix: 1. Navigate to account settings: Go to the app's settings and look for account management options. There may be an option to deactivate or d... ⇲
 
UI issue

Clunky user interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation better. This can help you find featu... ⇲
 
Notifications issue

Notifications for irrelevant health topics

Fix: 1. Adjust notification settings: Go to the app settings and look for notification preferences. Disable notifications for topics that do not... ⇲
 
Customization issue

Inability to delete unwanted recommendations

Fix: 1. Review app settings: Check if there is an option to manage or customize recommendations in the app settings. 2. Provide feedback: While I... ⇲
 
Login issue

Multiple logins required

Fix: 1. Save login credentials: Use a password manager or the built-in password feature in your iPhone to save your login details for quicker acc... ⇲
 
Crashes issue

Crashes during use

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom) and swipe up on the Engage Wellbeing app to close it. Reo... ⇲
 
Loading issue

Inability to access certain features without delays

Fix: 1. Check your internet connection: Ensure you are connected to a stable network. 2. Restart the app: Force close the app and reopen it to se... ⇲
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 what users are saying
Good experience
94.8%

Neutral
3.1%

Bad experience
2.1%

~ from our NLP analysis of 24,886 combined software ratings.

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 Private Data Engage Wellbeing collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data