fix problems on Engage [iphone]

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—— Run into issues on Engage? Get help pending when official support gets back to you!

Engage - Your Club
Info:
company: Herbalife International of America, Inc.
: https://support.herbalife.com/s/contactsupport?language=en_US
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Security issue

password reset links expire

Fix: 1. Use a Different Browser: If you are accessing the password reset link via a browser, try using a different browser or clear the cache of... ⇲
 
Bugs issue

order duplication

Fix: 1. Confirm Order Before Submission: Always double-check your order summary before finalizing the purchase to avoid accidental duplicates. 2.... ⇲

application errors

Fix: 1. Update the App: Ensure that you are using the latest version of the app by checking for updates in the App Store. 2. Restart the App: Clo... ⇲

error messages when ordering

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if that resolves the... ⇲

error 400 when deleting clubs

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if that resolves the... ⇲
 
Syncing issue

notes not saving

Fix: 1. Check Storage Space: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage to check. 2. U... ⇲
 
Permissions issue

Engage does not allow tips

Fix: 1. Check App Settings: Go to the app settings and look for any options related to tipping. Ensure that tipping is enabled. 2. Update the App... ⇲
 
Account issue

Engage does not remember user information

Fix: 1. Enable Auto-fill: Go to Settings > Passwords & Accounts and ensure that Auto-fill is enabled for your passwords. 2. Update the App: Make... ⇲
 
Customization issue

inability to switch clubs

Fix: 1. Check App Settings: Look for a settings option within the app that allows you to switch clubs. Ensure you are following the correct proce... ⇲
 
Payments issue

payment processing failures

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Update your payment information in the app setti... ⇲
 
Crashes issue

Engage does not open

Fix: 1. Restart Your Device: Sometimes, a simple restart of your iPhone can resolve issues with apps not opening. Hold the power button and slide... ⇲
 
Installation issue

Engage requires frequent reinstallation

Fix: 1. Check for Updates: Ensure that you are using the latest version of the app, as updates may fix bugs causing the need for reinstallation.... ⇲
 
Slow issue

Engage lags

Fix: 1. Close Background Apps: Double-tap the home button and swipe up on apps to close them. This can free up resources and reduce lag. 2. Clear... ⇲
 
Compatibility issue

Engage does not accept valid QR codes

Fix: 1. Check QR Code Quality: Ensure that the QR code is clear and not damaged. Try scanning a different QR code to see if the issue persists. 2... ⇲
 
Freezing issue

Engage freezes during order process

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if that resolves the... ⇲
 
Login issue

Engage does not stay logged in

Fix: 1. Check App Settings: Look for any settings related to staying logged in or session timeouts and adjust them accordingly. 2. Update the App... ⇲
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 what users are saying
Good experience
59.0%

Bad experience
31.9%

Neutral
9.0%

~ from our NLP analysis of 166 combined software ratings.

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 Private Data Engage collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics