fix problems on PlayPlus [iphone]

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—— Run into issues on PlayPlus? Get help pending when official support gets back to you!

PlayPlus
Info:
company: Radio e Televisão Record S.A.
: http://suporte.playplus.com
: www.playplus.com
Chat with our AI-based PlayPlus Support
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Bugs issue

Misleading app description

Fix: If you find the app description misleading, consider writing a review on the App Store to inform other users. This won't change the app but... ⇲
 
Crashes issue

PlayPlus crashes frequently

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your... ⇲
 
Compatibility issue

Inability to use Chromecast

Fix: Make sure that both your iPhone and Chromecast are connected to the same Wi-Fi network. If they are on different networks, the casting featu... ⇲

AirPlay mode not functioning

Fix: Ensure that your iPhone and the device you are trying to AirPlay to are on the same Wi-Fi network. If they are not, AirPlay will not work.... ⇲

PlayPlus not available for Brazilians abroad

Fix: If you are a Brazilian citizen abroad, consider using a VPN to connect to a Brazilian server, which may allow you to access the app as if yo... ⇲
 
Loading issue

Content does not load

Fix: Check your internet connection. Make sure you are connected to a stable Wi-Fi network or have a strong cellular signal. You can test your co... ⇲
 
Login issue

Login issues with Apple ID

Fix: Double-check your Apple ID credentials to ensure you are entering the correct email and password. If you have forgotten your password, use t... ⇲
 
Downloads issue

No offline download option

Fix: If offline downloads are not available, consider using a screen recording feature on your iPhone to capture content while it plays. Note tha... ⇲
 
Video issue

Poor streaming quality

Fix: Check your internet speed using a speed test app. If your connection is slow, try moving closer to your Wi-Fi router or switching to a less... ⇲
 
Freezing issue

PlayPlus freezes during use

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping up on the PlayPlus app to... ⇲
 
Support issue

No customer support resolution

Fix: Check the app for any FAQ or help section that may provide answers to common issues. Sometimes, self-help resources can resolve your problem... ⇲
 
Payments issue

Inaccessible premium content after payment

Fix: Log out of the app and log back in to refresh your account status. This can sometimes resolve access issues after a payment has been made.... ⇲

Refund requests not honored

Fix: Review the app's refund policy to ensure you are following the correct procedure for requesting a refund. Make sure to provide all necessary... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
87.5%

Good experience
11.3%

Neutral
1.2%

~ from our NLP analysis of 168 combined software ratings.

 Switch to these Alternatives:
BANDPLAY
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gshow: novelas, realities e +
Univer Video
Canais Globo
Globoplay: Novelas, séries e +
Brasil Paralelo
Ticket360
Blacktag
TV Digital: Online ao vivo

 Private Data PlayPlus collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Search History
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Plano PlayPlus: $3.99 Esse é o plano básico do PlayPlus