fix problems on Globoplay [iphone]

—— Run into issues on Globoplay? Get help pending when official support gets back to you!

Globoplay: Novelas, séries e +

Info:

company: GLOBO COM. E PART. S/A

: http://globoplay.com/ajuda

: globoplay.globo.com

Chat with our AI-based Globoplay Support

🛠️ Common Globoplay Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Globoplay app... ⇲

audio goes off frequently

Fix: 1. Check your device's volume settings and ensure that the mute switch is off. 2. Restart the app to reset the audio stream. 3. If using Blu... ⇲

Customization issue

no 'continue watching' feature

Fix: 1. Manually keep track of the last episode you watched and navigate to it in the app. 2. Create a playlist or bookmark your favorite shows t... ⇲

no fast forward or rewind button

Fix: 1. Use the timeline slider to navigate through the video manually. 2. If available, check for any app updates that may introduce this featur... ⇲

limited subtitle options

Fix: 1. Check the app settings to see if there are options to change subtitle languages or styles. 2. If the desired subtitles are not available,... ⇲

no picture-in-picture mode

Fix: 1. Check if your iPhone supports picture-in-picture mode (iOS 14 and later). 2. If supported, ensure the app is updated to the latest versio... ⇲

no recent watched content feature

Fix: 1. Manually keep track of the last episode you watched and navigate to it in the app. 2. Create a playlist or bookmark your favorite shows t... ⇲

Performance issue

unstable app performance

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. Delete unnecessary apps or files if storage... ⇲

Support issue

technical difficulties

Fix: 1. Restart the app and your device to resolve temporary glitches. 2. Check your internet connection and switch between Wi-Fi and mobile data... ⇲

no customer support contact

Fix: 1. Look for a help or FAQ section within the app that may provide answers to common issues. 2. Check the app's website for support resources... ⇲

UI issue

inconsistent home page options

Fix: 1. Refresh the app by closing it completely and reopening it. 2. Clear the app's cache by uninstalling and reinstalling it. 3. Check for upd... ⇲

poor navigation and user experience

Fix: 1. Familiarize yourself with the app layout by exploring different sections. 2. Use the search function to quickly find content instead of n... ⇲

Bugs issue

original audio bugs

Fix: 1. Restart the app to reset the audio settings. 2. Check your audio settings in the app to ensure the correct audio track is selected. 3. Up... ⇲

frequent error messages

Fix: 1. Restart the app and your device to clear any temporary glitches. 2. Check your internet connection and switch between Wi-Fi and mobile da... ⇲

error messages when trying to watch specific content

Fix: 1. Restart the app and your device to clear any temporary glitches. 2. Check your internet connection and switch between Wi-Fi and mobile da... ⇲

Screen issue

black screen when trying to watch

Fix: 1. Restart the app and your device to clear any temporary glitches. 2. Check your internet connection and switch between Wi-Fi and mobile da... ⇲

Fix: 1. Ensure you are entering the correct username and password. 2. Reset your password if you have forgotten it by using the 'Forgot Password'... ⇲

repeated login prompts

Fix: 1. Ensure you are entering the correct username and password. 2. Check your internet connection to ensure it is stable. 3. Clear the app's c... ⇲

Account issue

subscription not recognized

Fix: 1. Ensure you are logged into the correct account associated with your subscription. 2. Check your subscription status in the app settings o... ⇲

app does not recognize provider

Fix: 1. Ensure you are logged into the correct account associated with your provider. 2. Restart the app and your device to refresh the connectio... ⇲

Ads issue

commercials during subscription

Fix: 1. Check your subscription plan to ensure it includes ad-free viewing. 2. If you are on a trial or lower-tier plan, consider upgrading to a... ⇲

Crashes issue

constant crashing

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. Delete unnecessary apps or files if storage... ⇲

Downloads issue

inability to download episodes

Fix: 1. Check if your subscription plan includes the download feature. 2. Ensure you have enough storage space on your device by going to Setting... ⇲

Content issue

missing content compared to TV

Fix: 1. Check the app's library and search for specific shows or episodes that may not be listed. 2. Ensure you are logged into the correct accou... ⇲

Payments issue

payment issues with Apple Store

Fix: 1. Check your payment method in the App Store settings to ensure it is valid and up to date. 2. Restart your device and try the payment proc... ⇲

no refund for unwatchable content

Fix: 1. Keep a record of the content that is unwatchable and any error messages received. 2. Check the app's help or FAQ section for any policies... ⇲

Syncing issue

app does not remember watched episodes

Fix: 1. Ensure you are logged into your account consistently when using the app. 2. Restart the app to refresh its memory of your watched episode... ⇲

inability to resume watching after stopping

Fix: 1. Manually keep track of the last episode you watched and navigate to it in the app. 2. Restart the app to refresh its memory of your watch... ⇲

Compatibility issue

app does not work on certain devices

Fix: 1. Check the app's compatibility requirements in the App Store to ensure your device meets them. 2. Restart your device to clear any tempora... ⇲

Updates issue

app does not function properly after updates

Fix: 1. Restart your device after an update to clear any temporary glitches. 2. Check for any additional updates that may have been released to f... ⇲

Accessibility issue

no support for hearing impaired

Fix: 1. Check the app settings to see if there are options for closed captions or subtitles. 2. If the desired features are not available, consid... ⇲

Installation issue

app requires reinstallation frequently

Fix: 1. Ensure your device has enough storage space by going to Settings > General > iPhone Storage. Delete unnecessary apps or files if storage... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.6%

Bad experience

9.0%

Neutral

2.4%

~ from our NLP analysis of 14,405 combined software ratings.

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Private Data Globoplay collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Globoplay (Internacional): $13.99 Assista aos conteúdos exclusivos da Globo