fix problems on The Excellence Collection [iphone]

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—— Run into issues on The Excellence Collection? Get help pending when official support gets back to you!

The Excellence Collection
Info:
company: Dapper Technologies
: https://www.theexcellencecollection.com
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Functionality issue

The Excellence Collection only useful at the resort

Fix: Explore the app's features while connected to Wi-Fi at the resort. Some functionalities may be limited outside the resort, but you can still... ⇲

No paper menus available

Fix: Ask resort staff for a printed menu if you are unable to access the digital version. They may have physical copies available upon request.... ⇲
 
Account issue

Linking room to account fails

Fix: Double-check the information you are entering to link your room. Ensure that your reservation details match exactly with what is in the syst... ⇲
 
Freezing issue

The Excellence Collection freezes or shows a white screen

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the Home button) to view open apps, then swipe T... ⇲
 
UI issue

Inaccurate menu labeling

Fix: Check for updates to the app, as menu items may be corrected in newer versions. Go to the App Store and update if necessary. OR If you no... ⇲
 
Downloads issue

The Excellence Collection does not download on some devices

Fix: Check the device compatibility with the app. Ensure your iPhone is running a compatible version of iOS as specified in the app's requirement... ⇲
 
Loading issue

Images and maps do not load

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the loading issue. OR C... ⇲
 
Payments issue

Overcharged and under delivered services

Fix: Review your billing statement carefully. Compare it with your reservation details to identify discrepancies. Take notes of any charges that... ⇲
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 what users are saying
Good experience
51.5%

Bad experience
38.6%

Neutral
9.9%

~ from our NLP analysis of 101 combined software ratings.

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 Private Data The Excellence Collection collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics