fix problems on 99 Restaurants [iphone]

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—— Run into issues on 99 Restaurants? Get help pending when official support gets back to you!

99 Restaurants
Info:
company: 99 Boston, Inc
: https://www.99restaurants.com/contact-us
: 99restaurants.com
Chat with our AI-based 99 Restaurants Support
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UI issue

Redirects to web ordering site

Fix: Check your app settings to ensure that the app is set as the default for ordering. If it continues to redirect, try clearing the app cache o... ⇲

New version is not user-friendly

Fix: Explore the app settings to see if there are options to customize your experience. Familiarize yourself with the new layout by checking for... ⇲
 
Customization issue

No option to save favorite locations

Fix: Look for a 'Favorites' or 'Saved Locations' option in the app menu. If it’s not available, try logging out and back in, or reinstalling the... ⇲

No room for allergy information in app

Fix: When placing an order, use the comments section if available to note any allergies. If this option is not present, contact the restaurant di... ⇲

No customization options for food orders

Fix: Look for a 'Special Instructions' or 'Add Comments' section during the order process to specify your customization requests. If this is not... ⇲

Special ordering is difficult

Fix: If the app does not allow for special orders, consider calling the restaurant directly to place your order and specify your needs. OR Use... ⇲

No gluten-free or allergen options

Fix: If the app does not list gluten-free options, check the restaurant's website or call them directly to inquire about available options. OR... ⇲

Cannot add comments to orders

Fix: If there is no visible option to add comments, try contacting the restaurant directly after placing your order to communicate any special re... ⇲
 
Slow issue

Long wait times for pickup

Fix: Check the estimated wait time before placing your order. If it seems excessive, consider calling the restaurant to confirm the wait time or... ⇲
 
Bugs issue

Incorrect orders received

Fix: Always double-check your order summary before submitting. If you receive an incorrect order, take a photo of the order and contact the resta... ⇲

Rewards program is ineffective

Fix: Ensure you are enrolled in the rewards program and check if you are meeting the criteria for earning rewards. Keep track of your purchases t... ⇲

99 Restaurants has persistent errors

Fix: Try clearing the app cache or reinstalling the app to resolve persistent errors. Ensure your device's operating system is up to date as well... ⇲
 
Support issue

No customer service response

Fix: If you have not received a response, try reaching out through multiple channels such as email, social media, or the app's feedback feature.... ⇲
 
Payments issue

Cannot add gift cards to curbside pickup

Fix: Check if there is an option to add gift cards during the payment process. If not, try using the gift card at the restaurant when you pick up... ⇲
 
Login issue

Frequent logouts from the app

Fix: Check your app settings and ensure that you are not using a guest account. If you are logged in, try clearing the app cache or reinstalling... ⇲

99 Restaurants requires re-login frequently

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to login sessions. Also, check your device settings... ⇲

Password reset issues

Fix: Ensure you are using the correct email associated with your account. Check your spam folder for the reset email. If you still do not receive... ⇲

Invalid token error message

Fix: Log out of the app and log back in to refresh your session. If the error persists, try clearing the app cache or reinstalling the app. OR... ⇲
 
Compatibility issue

Popular items not available on app

Fix: Check the app regularly for updates, as menu items may change. If a popular item is missing, consider asking the restaurant if it will be av... ⇲
 
Rewards issue

Cannot enter rewards for in-person visits

Fix: Keep your receipts from in-person visits and check if there is a way to enter them into the app later. Some apps allow for manual entry of r... ⇲
 
Account issue

No guest checkout option

Fix: If the app requires an account to place an order, consider creating a temporary account for quick access. This will allow you to place order... ⇲
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 what users are saying
Good experience
79.9%

Bad experience
16.4%

Neutral
3.6%

~ from our NLP analysis of 329 combined software ratings.

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 Private Data 99 Restaurants collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics