fix problems on Froedtert&MCW [iphone]

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—— Run into issues on Froedtert&MCW? Get help pending when official support gets back to you!

Froedtert&MCW
Info:
company: Froedtert Health, Inc.
: https://help.froedtert.care
: www.froedtert.com
Chat with our AI-based Froedtert&MCW Support
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Messages issue

Inability to copy and paste messages

Fix: Try long-pressing on the text you want to copy. If the copy option does not appear, check if the app has a specific setting that restricts c... ⇲
 
UI issue

Lab results comparison is time-consuming

Fix: Create a personal spreadsheet or document where you can manually input your lab results over time. This will allow you to easily compare res... ⇲

Hidden logout button

Fix: Explore the app's settings or profile section thoroughly, as the logout button may be located in a submenu. Look for icons that represent se... ⇲
 
Login issue

Frequent login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Old login method not clearly explained

Fix: Check the app's help section or FAQ for any information regarding the old login method. This may provide clarity on how to access your accou... ⇲

No clear path for changing login credentials

Fix: Navigate to the account settings or profile section of the app, where you may find options to change your password or update your login info... ⇲
 
Notifications issue

Unreliable notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > [App Name] and ensure that notifications are enabled. You can... ⇲
 
Payments issue

Confusing payment process

Fix: Review the payment process step-by-step within the app. If available, look for a help section or tutorial that explains how to make payments... ⇲
 
Video issue

Virtual visit option often fails

Fix: Ensure that your internet connection is strong and stable before starting a virtual visit. If possible, use Wi-Fi instead of cellular data f... ⇲
 
Security issue

Authentication process is cumbersome

Fix: Make sure you are using the correct authentication method as specified by the app. If you have multiple accounts, ensure you are logging int... ⇲
 
Bugs issue

Inconsistent app performance

Fix: Regularly update the app to the latest version, as updates often include performance improvements and bug fixes. Check the App Store for any... ⇲
 
Account issue

Error messages during account setup

Fix: Double-check all the information you are entering during the account setup process. Ensure that there are no typos or missing fields that co... ⇲
 
Support issue

Lack of follow-through on issues

Fix: Keep a personal log of any issues you report, including dates and details. This can help you track the status of your concerns and follow up... ⇲

Inability to contact provider through app

Fix: Look for any alternative communication options within the app, such as a messaging feature or a contact form. If these options are not avail... ⇲
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 what users are saying
Good experience
91.7%

Bad experience
5.8%

Neutral
2.5%

~ from our NLP analysis of 2,598 combined software ratings.

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 Private Data Froedtert&MCW collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data