fix problems on Wave [iphone]

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—— Run into issues on Wave? Get help pending when official support gets back to you!

Wave: Small Business Software
Info:
company: Wave Financial Inc
: https://support.waveapps.com
: www.waveapps.com
Chat with our AI-based Wave Support
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UI issue

user interface is difficult to navigate

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout. Look for any tutorial or help section within... ⇲
 
Bugs issue

invoices can be miss-formatted

Fix: 1. Preview invoices before sending: Always use the preview feature (if available) to check the formatting before sending invoices. 2. Adjus... ⇲
 
Support issue

customer service is unresponsive

Fix: 1. Use in-app support: Check if there is an in-app support feature or FAQ section that can provide immediate answers to common questions. 2... ⇲

difficult to reach customer support

Fix: 1. Use multiple contact methods: Try reaching out through different channels such as email, in-app messaging, or social media if available.... ⇲
 
Payments issue

ACH payments take too long

Fix: 1. Check processing times: Review the app's documentation or FAQs to understand the typical processing times for ACH payments. 2. Ensure co... ⇲

payments held without explanation

Fix: 1. Review payment settings: Check your payment settings and ensure all information is accurate and up to date. 2. Monitor payment status: R... ⇲

credit card fees are charged to the user

Fix: 1. Review fee structure: Check the app's documentation to understand the fee structure and see if there are options to reduce fees, such as... ⇲
 
Customization issue

no character count for descriptions

Fix: 1. Use a separate text editor: Write your descriptions in a text editor that has a character count feature, then copy and paste them into th... ⇲
 
Features issue

no PDF preview available

Fix: 1. Export to PDF: If the app allows, export the invoice or document to PDF and then open it in a PDF viewer to check the formatting. 2. Use... ⇲

Wave lacks inventory management

Fix: 1. Use a separate inventory management app: Consider using a dedicated inventory management app that can integrate with Wave or work alongsi... ⇲

no undo feature

Fix: 1. Be cautious with edits: Double-check entries before finalizing them to minimize mistakes. 2. Keep backups: Regularly export or save impo... ⇲

inability to export total expenses easily

Fix: 1. Check export options: Go to the export section of the app and see if there are any filters or settings that allow you to customize the ex... ⇲

watermark on free invoices

Fix: 1. Upgrade to a paid plan: If the watermark is an issue, consider upgrading to a paid plan that removes the watermark. 2. Use alternative i... ⇲

no option to track payments for 1099

Fix: 1. Manually track payments: Keep a separate record of payments made to contractors for 1099 purposes in a spreadsheet or document. 2. Use a... ⇲
 
Glitches issue

glitches in app functionality

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates often fix bugs and glitches. 2. Restart the app: Close th... ⇲
 
Updates issue

force-upgrading of the app

Fix: 1. Check for updates: Regularly check for updates in the App Store to stay current and avoid forced upgrades. 2. Backup data: Before upgrad... ⇲
 
Compatibility issue

limited features on mobile compared to web

Fix: 1. Use the web version: When possible, switch to the web version of Wave for tasks that require features not available on mobile. 2. Provid... ⇲
 
Registration issue

issues with submitting ID for verification

Fix: 1. Check submission guidelines: Ensure that you are following the correct guidelines for submitting your ID, including format and size requi... ⇲
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 what users are saying
Good experience
86.3%

Bad experience
10.4%

Neutral
3.3%

~ from our NLP analysis of 6,145 combined software ratings.

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Found: Business Banking

 Private Data Wave collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Diagnostics

  Cost of Subscriptions
  1. Mobile receipts - Monthly: $8.00 Mobile receipts - Monthly
  2. Pro Plan - Monthly: $16.00 Pro Plan - Monthly
  3. Mobile receipts - Annual: $72.00 Mobile receipts - Annual
  4. Pro Plan - Annual: $169.99 Pro Plan - Annual