fix problems on OptumRx [iphone]

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OptumRx
Info:
company: Optum Inc.
: https://www.optumrx.com/public/information-center/public-contact-us
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Bugs issue

Delayed order processing

Fix: 1. Check order status: Open the app and navigate to the order history section to see if there are any updates on your order status. Sometime... ⇲

Errors in prescription orders

Fix: 1. Review your order: Double-check the details of your prescription order in the app to ensure everything is correct. If you find an error,... ⇲

Unclear refill eligibility dates

Fix: 1. Check medication details: Look at the medication information in the app for any notes on refill eligibility. This may provide clarity on... ⇲

Signature required delays delivery

Fix: 1. Opt for delivery options that do not require a signature: Check if there are alternative delivery methods available that do not require a... ⇲

Frequent cancellations of orders

Fix: 1. Review order details: Ensure that all information provided during the order process is accurate and complete to avoid cancellations due t... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Clear app cache: Go to your iPhone settings, scroll down to find the OptumRx app, and select it. If there is an option to clear cache or... ⇲
 
Settings issue

Difficulties with auto-refill settings

Fix: 1. Access auto-refill settings: Open the app, go to the settings or account section, and look for auto-refill options. Ensure that the setti... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use in-app support: Check if the app has a support or help section where you can submit inquiries or issues directly. This may yield fast... ⇲

Long hold times for customer support

Fix: 1. Call during off-peak hours: Try calling customer support early in the morning or later in the evening when call volumes may be lower. 2.... ⇲
 
Syncing issue

Inconsistent order tracking

Fix: 1. Refresh the app: Sometimes, simply closing and reopening the app can refresh the order tracking information. 2. Check for updates: Ensur... ⇲

Website and app do not sync

Fix: 1. Log out and log back in: Sometimes, logging out of the app and website and then logging back in can help sync the data between the two pl... ⇲
 
Login issue

Issues with fingerprint login

Fix: 1. Re-enable fingerprint login: Go to your iPhone settings, select 'Touch ID & Passcode', and ensure that the OptumRx app is enabled for fin... ⇲
 
UI issue

Confusing user interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a help or tuto... ⇲
 
Notifications issue

Lack of notifications for order status

Fix: 1. Check notification settings: Go to your iPhone settings, select 'Notifications', find the OptumRx app, and ensure that notifications are... ⇲
 
Updates issue

Problems with address updates

Fix: 1. Update address in the app: Go to your account settings in the app and look for the address section. Ensure that your new address is enter... ⇲
 
Account issue

Inability to access approval/denial letters

Fix: 1. Check the app's documents section: Look for a section in the app that may house important documents or letters related to your prescripti... ⇲

Inability to change preferred pharmacy

Fix: 1. Access pharmacy settings: Go to the app settings and look for the pharmacy section. Try to change your preferred pharmacy from there. 2.... ⇲
 
Customization issue

Default auto-refill option is inconvenient

Fix: 1. Change auto-refill settings: Go to the app settings and look for the auto-refill options. Adjust the settings to better suit your needs,... ⇲
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 what users are saying
Good experience
95.1%

Neutral
2.8%

Bad experience
2.1%

~ from our NLP analysis of 145,859 combined software ratings.

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 Private Data OptumRx collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics