fix problems on DYMO Connect [iphone]

—— Run into issues on DYMO Connect? Get help pending when official support gets back to you!

DYMO Connect

Info:

company: DYMO

: http://support.dymo.com

: www.dymo.com

Chat with our AI-based DYMO Connect Support

🛠️ Common DYMO Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

DYMO Connect frequently disconnects from printer

Fix: Ensure that your iPhone's Bluetooth is turned on and that the DYMO printer is within range. Go to Settings > Bluetooth and check if the prin... ⇲

Buttons are unresponsive

Fix: Try closing the app completely and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button) to vie... ⇲

UI issue

Difficult to navigate due to button placement

Fix: Familiarize yourself with the layout of the app by exploring each section. Consider creating a cheat sheet with the functions of each button... ⇲

No landscape mode available

Fix: Check if your iPhone is set to allow rotation. Go to Settings > Display & Brightness and ensure that 'Lock Rotation' is turned off. This may... ⇲

Inconsistent text sizing

Fix: Adjust the text size within the app settings if available. Look for a 'Text Size' or 'Font' option in the app settings to set a consistent s... ⇲

Requires multiple taps for functions

Fix: Familiarize yourself with the app's shortcuts or gestures, if available, to reduce the number of taps needed for common functions. OR Con... ⇲

No error messages during printer search

Fix: Check the printer's power and Bluetooth status. Ensure the printer is turned on and in pairing mode, as this can prevent connection issues.... ⇲

DYMO Connect overlays with iPhone status bar

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and check if 'Display Zoom' is set to Standard, whi... ⇲

Confusing instructions

Fix: Look for tutorial videos or user guides online that can provide visual instructions on how to use the app effectively. OR Create your own... ⇲

Difficult to create new labels

Fix: Follow a structured process for creating labels: start by selecting a template, then customize the text and design before saving. This can h... ⇲

Requires manual deletion of text for new labels

Fix: Instead of manually deleting text, try using the 'Clear' or 'Reset' option if available in the app to quickly start a new label. OR Consi... ⇲

DYMO Connect design is not user-friendly

Fix: Take time to explore the app's features and layout to become more familiar with its design, which may improve your experience over time. O... ⇲

Crashes issue

DYMO Connect crashes when opening saved files

Fix: Try clearing the app's cache. Go to Settings > DYMO Connect and look for an option to clear cache or data, if available. This can help resol... ⇲

Features issue

Lacks basic features

Fix: Explore the app thoroughly to ensure you are not missing any features. Sometimes features are hidden in menus or settings. OR Consider us... ⇲

Limited functionality compared to desktop software

Fix: Identify the specific features you need and see if there are alternative apps that offer those functionalities on mobile. OR Use the desk... ⇲

Syncing issue

No iCloud sync for label templates

Fix: Manually back up your label templates by exporting them to a file and saving them in a cloud service like Google Drive or Dropbox for easy a... ⇲

Network issue

Poor Bluetooth connectivity

Fix: Ensure that there are no obstructions between your iPhone and the DYMO printer. Move closer to the printer and remove any physical barriers... ⇲

Compatibility issue

No support for non-DYMO labels

Fix: If you need to use non-DYMO labels, consider creating custom labels using the DYMO templates and adjusting the size to fit the non-DYMO labe... ⇲

Support issue