fix problems on Arenti [iphone]

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—— Run into issues on Arenti? Get help pending when official support gets back to you!

Arenti
Info:
company: Hangzhou Arenti Technology Co., Ltd.
: https://www.arenti.com
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Customization issue

cannot customize alert times

Fix: 1. Open the Arenti app and navigate to the settings menu. Look for 'Alert Settings' or 'Notification Settings'. If customization options are... ⇲

no dark mode option

Fix: 1. Check if your iPhone is set to dark mode by going to Settings > Display & Brightness and selecting 'Dark'. This may not change the app's... ⇲
 
Ads issue

Arenti has intrusive ads

Fix: 1. Check if there is a premium version of the app available for purchase that removes ads. If so, consider upgrading to that version. OR... ⇲
 
Network issue

connection issues with Alexa

Fix: 1. Ensure that both the Arenti app and Alexa app are updated to the latest versions. 2. Re-link the Arenti skill in the Alexa app by going t... ⇲

error messages when connecting to devices

Fix: 1. Ensure that the devices you are trying to connect are compatible with the Arenti app. Check the app's documentation for compatibility inf... ⇲
 
Bugs issue

motion detection misses activity

Fix: 1. Adjust the motion detection sensitivity settings in the Arenti app. Go to Settings > Motion Detection and increase the sensitivity level.... ⇲

frequent false motion alerts

Fix: 1. Adjust the motion detection settings in the app. Lower the sensitivity or set specific zones for motion detection to reduce false alerts.... ⇲
 
UI issue

Arenti interface is difficult to navigate

Fix: 1. Familiarize yourself with the app by exploring each section. Consider creating a checklist of features you use most often to streamline y... ⇲
 
Camera issue

camera can get hot

Fix: 1. Ensure the camera is placed in a well-ventilated area to allow for proper airflow. Avoid placing it in direct sunlight or near heat sourc... ⇲
 
Screen issue

no option to lock screen during live view

Fix: 1. As a workaround, consider using the iPhone's Guided Access feature. Go to Settings > Accessibility > Guided Access, enable it, and set it... ⇲
 
Glitches issue

Arenti glitches on iPad

Fix: 1. Ensure that your iPad is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. OR 1. Try... ⇲
 
Settings issue

no option to disable internal IR LEDs

Fix: 1. Check the app settings for any options related to night vision or IR settings. If no option exists, this may be a limitation of the app.... ⇲

no option to turn off camera from app

Fix: 1. As a workaround, physically unplug the camera if you need to turn it off. Alternatively, check if there is a power-saving mode in the app... ⇲
 
Slow issue

slow connection

Fix: 1. Check your internet speed using a speed test app. If the speed is low, consider upgrading your internet plan or optimizing your Wi-Fi set... ⇲
 
Storage issue

no instructions for storage setup

Fix: 1. Look for a help or FAQ section within the app that may provide guidance on storage setup. If not available, check the manufacturer's webs... ⇲
 
Loading issue

Arenti takes time to load live feed

Fix: 1. Ensure that your internet connection is stable and fast. If possible, switch to a wired connection for better performance. OR 1. Clear... ⇲
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 what users are saying
Good experience
87.2%

Bad experience
8.5%

Neutral
4.3%

~ from our NLP analysis of 956 combined software ratings.

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 Private Data Arenti collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content

  Cost of Subscriptions
  1. One Camera for 30 days Cloud: $3.99 1 Camera for 30 days Cloud Subscription Month
  2. Cloud AI Month Event 1 Device: $4.99 Cloud AI Month Event 1 Device
  3. Cloud SUB Event 2 Device: $7.99 Cloud Subscription Event For 2 Device
  4. One Camera for 30 days Cloud: $19.99 1 Camera for 30 days Cloud Subscription Month
  5. Cloud Month Event 3 Days: $2.99 Cloud Month Event Loop For 3 Days
  6. AI Subscription 1 Device: $1.99 AI Subscription 1 Device
  7. One Camera for 30 days Cloud: $3.99 One Camera for 30 days Cloud
  8. Event One Month 3 Days: $2.99 One Camera Cloud Service Event Month 3 Days
  9. Cloud Year Event 1 Device : $39.99 Cloud Year Event For 1 Device
  10. 1台设备30天AI订阅: $1.99 摄像机订阅连续包月AI智能服务