fix problems on Helium Hotspot [iphone]

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—— Run into issues on Helium Hotspot? Get help pending when official support gets back to you!

Helium Hotspot
Info:
company: Nova Labs, Inc.
: https://hardware.hellohelium.com/en/
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Messages issue

Discovery mode consistently shows 'out of sessions' message

Fix: Restart your device and try entering discovery mode again. Sometimes, a simple restart can resolve temporary glitches that cause this messag... ⇲
 
Payments issue

Location assertion fails and causes double charges

Fix: Verify your location settings on your iPhone. Go to Settings > Privacy > Location Services and ensure that the Helium Hotspot app has permis... ⇲
 
Notifications issue

Notifications do not display in-app

Fix: Check your notification settings for the Helium Hotspot app. Go to Settings > Notifications > Helium Hotspot and ensure that notifications a... ⇲
 
Slow issue

Helium Hotspot slow to load and often unresponsive

Fix: Clear the app's cache by closing the app completely and reopening it. To do this, swipe up from the bottom of the screen (or double-click th... ⇲
 
Network issue

Inability to connect to Bluetooth for diagnostics

Fix: Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on if it is off. Also, make sure that the Helium H... ⇲

Backend performance issues affecting app functionality

Fix: Check the Helium status page or community forums to see if there are any known backend issues affecting app performance. Sometimes, these is... ⇲
 
UI issue

Earnings display unreliable

Fix: Refresh the earnings display by pulling down on the screen to refresh the data. This can help update any discrepancies in the earnings shown... ⇲

Map explorer functionality limited

Fix: Ensure that you have the latest version of the app, as updates may include improvements to the map explorer functionality. Check the App Sto... ⇲
 
Registration issue

Account creation process fails

Fix: Double-check the information you are entering during the account creation process. Ensure that all required fields are filled out correctly... ⇲
 
Crashes issue

Frequent app crashes and freezes

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to view open apps, then swipe t... ⇲
 
Syncing issue

Pending location changes not processed

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent location changes from being processed. Switch between W... ⇲

Sync issues between app and website data

Fix: Log out of the app and log back in. This can refresh the connection between the app and the website, potentially resolving sync issues. OR... ⇲
 
Loading issue

High latency in loading home page

Fix: Check your internet connection speed using a speed test app. If your connection is slow, consider switching to a different network or contac... ⇲
 
Updates issue

Inconsistent reward charts after updates

Fix: Check for any announcements or notes regarding the update in the app or on the Helium website. Sometimes, changes in reward structures are c... ⇲
 
Account issue

Difficulty in changing accounts due to word nags

Fix: Make sure you are following the correct procedure for changing accounts. Check the app's help section for detailed instructions on how to sw... ⇲
 
Privacy issue

No option to privatize words on logout

Fix: Review the app's privacy settings to see if there are any options related to account privacy or data management. Adjust these settings as ne... ⇲
 
Customization issue

Lack of detailed statistics for individual miners

Fix: Check if there are any settings within the app that allow you to view more detailed statistics. Sometimes, these options are hidden in menus... ⇲
 
Bugs issue

Helium Hotspot fails to recognize existing miners

Fix: Ensure that your miners are properly set up and connected to the internet. Check the status of each miner to confirm they are online and fun... ⇲
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 what users are saying
Good experience
49.2%

Bad experience
42.5%

Neutral
8.4%

~ from our NLP analysis of 358 combined software ratings.

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 Private Data Helium Hotspot collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics