fix problems on Level2 Health [iphone]

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—— Run into issues on Level2 Health? Get help pending when official support gets back to you!

Level2 Health
Info:
company: LEVEL 2 MEDICAL SERVICES, P.C.
: https://support.lvl2.com/
: www.mylevel2.com
Chat with our AI-based Level2 Health Support
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Video issue

Videos within the app do not work

Fix: 1. Ensure that your internet connection is stable and strong. Try switching from Wi-Fi to cellular data or vice versa. 2. Check if the app h... ⇲
 
Bugs issue

Fasting timer auto-assigns time without user input

Fix: 1. Check the app settings to see if there is an option to disable auto-assigning of fasting times. Look for a 'Settings' or 'Preferences' se... ⇲

Level2 Health shows incorrect blood sugar readings

Fix: 1. Ensure that the sensor is properly calibrated and functioning. 2. Check for any updates to the app that may address this issue. OR 3.... ⇲
 
Customization issue

No option to track completed goals

Fix: 1. Check the app's settings or features to see if there is a section for tracking goals. Sometimes this feature may be hidden under a differ... ⇲

No widget for quick access to readings

Fix: 1. Check if the app has a widget option by swiping right on your home screen to access the Today View. Scroll to the bottom and tap 'Edit' t... ⇲

Inability to add custom events or notes

Fix: 1. Check the app settings for any options related to custom events or notes. 2. If this feature is not available, consider using a separate... ⇲

No way to modify daily goals once set

Fix: 1. Check the app settings to see if there is an option to edit goals. Look for a 'Goals' or 'Settings' section. 2. If no such option exists,... ⇲
 
Freezing issue

Level2 Health freezes and takes time to log in

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, delete unnecess... ⇲
 
Notifications issue

No alerts for high or low blood sugar levels

Fix: 1. Check the app's notification settings. Go to Settings > Notifications > Level2 Health and ensure notifications are enabled. 2. Review the... ⇲
 
Settings issue

Inability to calibrate CGM readings

Fix: 1. Check the app settings for any calibration options. Look for a section related to CGM settings. 2. If calibration is not available, consu... ⇲
 
Network issue

Disconnected or searching for sensor messages

Fix: 1. Ensure that the sensor is properly attached and within range of the app. 2. Restart the app and your iPhone to refresh the connection.... ⇲

Limited range for sensor data

Fix: 1. Ensure that the sensor is within the recommended range of the app. Move closer to the sensor if necessary. 2. Check for any obstructions... ⇲
 
Messages issue

Cannot message coach consistently

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app to refresh the messaging feature. OR 3. If messaging is stil... ⇲
 
Updates issue

Level2 Health does not recognize transmitter after updates

Fix: 1. Restart the app and your iPhone to refresh the connection. 2. Check for any updates to the app that may address this issue. OR 3. If t... ⇲
 
Compatibility issue

Glue on sensors does not hold well

Fix: 1. Ensure the skin is clean and dry before applying the sensor. 2. Consider using medical adhesive or tape to reinforce the sensor's hold.... ⇲

Lack of integration with fitness trackers

Fix: 1. Check the app settings to see if there are any integration options available. 2. If integration is not available, consider using a separa... ⇲
 
UI issue

No table of contents or indication of viewed sections

Fix: 1. Check the app's settings or help section to see if there is a navigation guide available. 2. If this feature is not available, consider u... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
4.6%

Neutral
2.6%

~ from our NLP analysis of 930 combined software ratings.

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 Private Data Level2 Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics