fix problems on OXYGEN [iphone]

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—— Run into issues on OXYGEN? Get help pending when official support gets back to you!

OXYGEN
Info:
company: NBCUniversal Media, LLC
: https://www.oxygen.com/mobile
: www.oxygen.com
Chat with our AI-based OXYGEN Support
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Loading issue

buffering issues

Fix: 1. Check your internet speed: Use a speed test app to check if your internet connection is fast enough for streaming. Ideally, you should ha... ⇲

OXYGEN fails to load episodes

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. You can do this by opening a... ⇲
 
Audio issue

audio cuts off intermittently

Fix: 1. Check audio settings: Go to the app settings and ensure that the audio output is set correctly. If you are using Bluetooth headphones, tr... ⇲

inconsistent sound quality

Fix: 1. Check audio settings: Go to the app settings and ensure that the audio output is set correctly. If you are using Bluetooth headphones, tr... ⇲
 
Video issue

video playback errors

Fix: 1. Restart the app: Close the OXYGEN app and reopen it to reset the playback session. 2. Check for updates: Ensure that both the app and you... ⇲

video skips ahead

Fix: 1. Restart the app: Close the OXYGEN app completely and reopen it to reset the playback session. 2. Check for updates: Ensure that both the... ⇲
 
Account issue

OXYGEN logs out of provider

Fix: 1. Re-enter your provider credentials: Log out of your provider in the app settings and log back in to refresh the connection. 2. Check for... ⇲

requires constant re-linking to TV provider

Fix: 1. Ensure your app is updated: Check for updates in the App Store to ensure you have the latest version, which may fix linking issues. 2. Cl... ⇲
 
Freezing issue

commercials freeze

Fix: 1. Restart the app: Close the OXYGEN app and reopen it to see if the freezing issue persists during commercials. 2. Check your internet conn... ⇲
 
Syncing issue

OXYGEN does not remember watch progress

Fix: 1. Check app settings: Go to the app settings and ensure that the option to save watch progress is enabled. 2. Log out and log back in: Some... ⇲
 
Content issue

unable to access previous seasons

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as updates may include access to additional content. 2. Search for... ⇲

limited content availability

Fix: 1. Check your subscription: Ensure that your TV provider subscription includes access to the content you are trying to view. 2. Search for s... ⇲
 
Screen issue

screen sharing issues

Fix: 1. Check your Wi-Fi connection: Ensure that both your iPhone and the device you are trying to share to are connected to the same Wi-Fi netwo... ⇲
 
UI issue

user interface is confusing

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a help or tuto... ⇲
 
Glitches issue

captioning glitches

Fix: 1. Check caption settings: Go to the app settings and ensure that captions are enabled. You may also want to toggle the setting off and back... ⇲
 
Slow issue

OXYGEN is slow

Fix: 1. Close background apps: Double-tap the home button and swipe away any unnecessary apps running in the background to free up resources. 2.... ⇲
 
Ads issue

ads play but shows do not

Fix: 1. Restart the app: Close the OXYGEN app and reopen it to see if the issue persists. 2. Check for updates: Ensure that you have the latest v... ⇲
 
Permissions issue

token requirement for viewing

Fix: 1. Log out and log back in: Sometimes, logging out of your provider and logging back in can refresh the token requirement. 2. Check for upda... ⇲
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 what users are saying
Good experience
89.0%

Bad experience
8.3%

Neutral
2.8%

~ from our NLP analysis of 15,110 combined software ratings.

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 Private Data OXYGEN collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics