fix problems on Osmo Stories [iphone]

—— Run into issues on Osmo Stories? Get help pending when official support gets back to you!

Osmo Stories

Info:

company: Tangible Play

: http://www.playosmo.com

: www.playosmo.com

Chat with our AI-based Osmo Stories Support

🛠️ Common Osmo Stories Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Osmo doesn't read what's on the board

Fix: Ensure that the Osmo base is properly aligned with the iPad and that the camera is unobstructed. Clean the camera lens and the area around t... ⇲

Incompatible with 2022 iPads

Fix: Check for any available updates for the Osmo app in the App Store. Sometimes compatibility issues are resolved with app updates. Go to the A... ⇲

Bugs issue

Stories stopped working unexpectedly

Fix: Try force quitting the app and restarting it. To do this, double-click the home button (or swipe up from the bottom of the screen on newer i... ⇲

Loading issue

Screen is all white when loading a story

Fix: This could be a temporary glitch. Try closing the app and reopening it. If the screen remains white, restart your iPad by holding down the p... ⇲

Camera issue

Osmo Stories fails to scan the board

Fix: Ensure that the board is clean and free of any obstructions. Make sure the lighting is sufficient and that the board is positioned correctly... ⇲

Does not recognize any shapes

Fix: Check that the shapes are placed correctly on the board and that they are not obstructed from the camera's view. Ensure that the shapes are... ⇲

Won't rescan when changing character clothes

Fix: Try manually restarting the scanning process by tapping the rescan button in the app. If this does not work, close the app and reopen it to... ⇲

Compatibility issue

Multiple apps fail to work

Fix: Check for updates for all Osmo apps in the App Store. Sometimes, multiple apps may fail due to compatibility issues that are resolved in upd... ⇲

Crashes issue

Osmo Stories crashes repeatedly

Fix: Ensure that your iPad has enough storage space available. Go to Settings > General > iPad Storage to check. If storage is low, consider dele... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

65.0%

Bad experience

27.3%

Neutral

7.7%

~ from our NLP analysis of 143 combined software ratings.

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Private Data Osmo Stories collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics