fix problems on FNB Direct [iphone]

​

—— Run into issues on FNB Direct? Get help pending when official support gets back to you!

FNB Direct
Info:
company: First National Bank of Pennsylvania
: https://www.fnb-online.com/Personal/Checking-Savings/Online-Mobile-Options/mobile-banking
: www.fnb-online.com
Chat with our AI-based FNB Direct Support
   Hello! How can I assist you?  

characters left:
 
Crashes issue

FNB Direct crashes frequently

Fix: Ensure your iPhone's operating system is up to date. Go to 'Settings' > 'General' > 'Software Update' and install any available updates. Thi... ⇲
 
Support issue

Customer service is unhelpful

Fix: Utilize the app's FAQ or help section for common issues. Often, these sections provide solutions to frequent problems without needing to con... ⇲

Long wait times for customer service

Fix: Try reaching out during non-peak hours, such as early morning or late evening, when wait times may be shorter. OR Utilize the app's self-... ⇲
 
UI issue

FNB Direct does not show due dates

Fix: Check if there are any settings within the app that allow you to enable due date notifications. Look for a 'Notifications' or 'Settings' sec... ⇲

FNB Direct interface is difficult to navigate

Fix: Familiarize yourself with the app by exploring all its features. Spend some time clicking through different sections to understand its layou... ⇲
 
Payments issue

Requires FNB checking account for payments

Fix: Consider linking a different bank account or payment method if the app allows it. Check the app's payment settings to see if this is an opti... ⇲

High overdraft fees

Fix: Review your account settings to see if you can set up overdraft protection or alerts to avoid fees in the future. OR Consider setting up... ⇲
 
Bugs issue

Inconsistent transaction visibility

Fix: Log out of the app and log back in to refresh your transaction history. This can sometimes resolve visibility issues. OR Check your inter... ⇲

Check deposit feature fails often

Fix: Ensure you are following the correct procedure for check deposits. Double-check the app's guidelines for taking photos of checks to ensure t... ⇲

Limited functionality for credit card information

Fix: Check if there are any settings within the app that allow you to manage credit card information. Look for a 'Payments' or 'Accounts' section... ⇲

FNB Direct does not recognize endorsements for checks

Fix: Ensure that you are following the correct endorsement procedures as outlined in the app's guidelines for check deposits. OR If the app co... ⇲
 
Security issue

FNB Direct forces password entry despite biometric options

Fix: Check the app settings to ensure that biometric authentication is enabled. Go to the app's settings and look for a 'Security' or 'Login' sec... ⇲
 
Notifications issue

Notifications lack transaction details

Fix: Check the app's notification settings to ensure that detailed notifications are enabled. Go to 'Settings' within the app and look for 'Notif... ⇲
 
Screen issue

FNB Direct screen is too small on iPad

Fix: Try using the iPhone version of the app on your iPad. Open the App Store, find FNB Direct, and download it. This may provide a better fit th... ⇲
 
Settings issue

FNB Direct does not save user settings

Fix: Ensure that you are logged into your account when making changes to settings. Sometimes, changes may not save if you are not logged in. OR... ⇲
 
Glitches issue

FNB Direct glitches during chat support

Fix: Try using a different device or browser for chat support if available. Sometimes, switching devices can resolve glitches. OR Clear the ap... ⇲
 
Updates issue

Frequent app updates cause downtime

Fix: Turn on automatic updates for the app to ensure you always have the latest version without needing to manually update. Go to 'Settings' > 'A... ⇲
 
Account issue

Inability to close accounts easily

Fix: Review the app's account management section to see if there are options for closing accounts. Sometimes, this can be done directly through t... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.5%

Bad experience
2.6%

Neutral
2.0%

~ from our NLP analysis of 40,659 combined software ratings.

 Switch to these Alternatives:
FNB Mobile Banking
FNB Bank Mobile Banking
FNBT & FCB Mobile
M1FCU
PSECU Mobile
Erie Insurance Mobile
First Commonwealth Banking
Fulton Bank Mobile Banking
SECU
Northwest Mobile Banking

 Private Data FNB Direct collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content