fix problems on Tunnel [iphone]

—— Run into issues on Tunnel? Get help pending when official support gets back to you!

Tunnel - Workspace ONE

Info:

company: AirWatch, LLC

: https://customerconnect.omnissa.com/

: www.omnissa.com

Chat with our AI-based Tunnel Support

🛠️ Common Tunnel Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Inconsistent functionality

Fix: 1. Restart the app: Close the Tunnel app completely and then reopen it. This can help reset any temporary glitches causing inconsistent beha... ⇲

Frequent disconnections

Fix: 1. Check your network: Ensure you are connected to a stable Wi-Fi or cellular network. If using Wi-Fi, try switching to cellular data or vic... ⇲

Blank screen after SSO

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer iPhones) to view open apps, then swipe up on Tunnel... ⇲

Network issue

VPN fails to start

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if tha... ⇲

Updates issue

Tunnel stops working after updates

Fix: 1. Restart the app: After an update, close the app completely and reopen it to see if it resolves the issue. 2. Clear app cache: Go to Sett... ⇲

Installation issue

Requires constant reinstallation

Fix: 1. Check storage space: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage to check available space. If... ⇲

Compatibility issue

Configuration issues with new devices

Fix: 1. Follow setup instructions: Ensure you are following the correct setup instructions provided by your organization for configuring the app... ⇲

Performance issue

Unreliable performance

Fix: 1. Check device performance: Ensure your iPhone is not overloaded with apps running in the background. Close unnecessary apps to free up res... ⇲