fix problems on Shahid [iphone]

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—— Run into issues on Shahid? Get help pending when official support gets back to you!

Shahid - ﺷﺎﻫﺪ
Info:
company: MBC Group
: http://shahid.mbc.net/ar/contact-us.html
: shahid.mbc.net
Chat with our AI-based Shahid Support
   Hello! How can I assist you?  

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Login issue

login issues

Fix: 1. Ensure you are entering the correct credentials. Use the 'Forgot Password' option if necessary. 2. Check your internet connection to ensu... ⇲

Shahid requires frequent re-login

Fix: 1. Ensure that you have the latest version of the app installed. 2. Check your iPhone's settings to ensure that background app refresh is en... ⇲
 
Glitches issue

Shahid glitches while streaming

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for Shahid, and tap 'Update' if available. 2. Clear the app... ⇲
 
Network issue

frequent disconnections

Fix: 1. Check your internet speed using a speed test app. Ensure you have a stable connection of at least 5 Mbps for streaming. 2. Move closer to... ⇲
 
Video issue

issues with casting to TV

Fix: 1. Ensure both your iPhone and the TV are connected to the same Wi-Fi network. 2. Restart both your iPhone and the TV to refresh their conne... ⇲

poor video quality

Fix: 1. Check your internet connection speed and stability. A slow connection can lead to poor video quality. 2. Adjust the video quality setting... ⇲
 
Account issue

VIP account not recognized

Fix: 1. Log out of the app and log back in to refresh your account status. 2. Ensure you are using the same Apple ID that was used to purchase th... ⇲
 
Bugs issue

subtitles not working

Fix: 1. Check the subtitle settings within the app. Go to the video player and look for the subtitle icon to enable them. 2. Ensure that the cont... ⇲

content disappears unexpectedly

Fix: 1. Check if the content is still available in your region or if it has been removed from the library. 2. Log out and back into your account... ⇲
 
Slow issue

slow app performance

Fix: 1. Close any background apps to free up memory. Double-click the home button and swipe up on apps to close them. 2. Restart your iPhone to c... ⇲
 
UI issue

confusing user interface

Fix: 1. Explore the app's help section or tutorial if available to familiarize yourself with the layout. 2. Take notes on the features you use mo... ⇲
 
Compatibility issue

limited language support

Fix: 1. Check the app settings to see if there are any language options available that you may have missed. 2. Use a translation app to help navi... ⇲

Shahid not available on smart TVs

Fix: 1. Check if your smart TV supports screen mirroring or AirPlay, which can allow you to stream content from your iPhone to the TV. 2. Use an... ⇲
 
Ads issue

heavy ad load

Fix: 1. Consider upgrading to a VIP subscription if you haven't already, as this may reduce the number of ads. 2. Use the app during off-peak hou... ⇲
 
Syncing issue

sync issues with subtitles

Fix: 1. Pause the video and then play it again to see if the subtitles sync correctly. 2. Check if there are any settings in the app to adjust su... ⇲
 
Crashes issue

Shahid crashes

Fix: 1. Ensure that your app is updated to the latest version. 2. Restart your iPhone to clear any temporary issues. OR 3. If the app continue... ⇲
 
Payments issue

inability to update payment information

Fix: 1. Go to Settings > [your name] > Subscriptions and try updating your payment method there. 2. Ensure that your payment method is valid and... ⇲

multiple subscription options with same price

Fix: 1. Review the details of each subscription option to understand the differences in features or content access. 2. Choose the option that bes... ⇲
 
Support issue

no trial extension for technical issues

Fix: 1. Document the technical issues you faced and try to resolve them using the solutions provided above. 2. Use the app's help section to find... ⇲
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 what users are saying
Good experience
46.7%

Bad experience
46.4%

Neutral
6.9%

~ from our NLP analysis of 19,186 combined software ratings.

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 Private Data Shahid collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. VIP: $11.49 Shahid VIP (1 Month)
  2. VIP | Sports: $19.49 Sports on Shahid VIP (1 Month)
  3. VIP: $2.99 Shahid VIP (1 Week)
  4. VIP: $94.99 VIP
  5. VIP: $11.49 Shahid VIP (1 Month)
  6. Ultimate: $21.99 Shahid VIP Ultimate (1 Month)
  7. VIP | BigTime: $13.99 BigTime on Shahid VIP (1 Month)
  8. VIP: $29.99 Shahid VIP (3 Months)
  9. VIP | Sports | GOBX: $23.49 Sports on Shahid VIP + GOBX (1 Month)
  10. VIP Mobile: $10.49 VIP Mobile