fix problems on ORF ON [iphone]

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—— Run into issues on ORF ON? Get help pending when official support gets back to you!

ORF ON
Info:
company: Österreichischer Rundfunk
: http://kundendienst.orf.at
: on.orf.at
Chat with our AI-based ORF ON Support
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Syncing issue
Subtitles are out of sync

Fix: Check the app settings for subtitle options. Sometimes, there is a delay setting that can be adjusted. Look for options like 'Subtitle Delay... »»
 
Bugs issue
Frequent error messages

Fix: Check your internet connection. A weak or unstable connection can cause error messages. Try switching from Wi-Fi to mobile data or vice vers... »»
 
Loading issue
Slow loading times

Fix: Ensure you have a stable internet connection. If you are on Wi-Fi, try moving closer to the router or restarting your router to improve conn... »»
 
Compatibility issue
Limited content compared to competitors

Fix: Explore the app regularly for new content updates. Content libraries can change frequently, and new shows or movies may be added that weren'... »»
No Chromecast support

Fix: Use an HDMI adapter to connect your iPhone directly to your TV. This allows you to mirror your iPhone screen and watch content from the ORF... »»
Playback issues with AirPlay

Fix: Ensure that both your iPhone and the AirPlay device (like Apple TV) are on the same Wi-Fi network. This is crucial for AirPlay to function p... »»
Limited selection of programs for international users

Fix: Use a VPN to access content that may be available in other countries. This can help you unlock a wider range of programs. OR Regularly ch... »»
 
Customization issue
No favorites folder

Fix: Create a personal list of your favorite shows or movies using a note-taking app on your iPhone. This way, you can keep track of what you wan... »»
 
Network issue
Inconsistent streaming performance

Fix: Adjust the video quality settings in the app if available. Lowering the quality can help improve streaming performance, especially on slower... »»
 
Privacy issue
High percentage of blocked videos in the USA

Fix: Again, consider using a VPN to access content that is blocked in your region. This can help you bypass geographical restrictions. OR Chec... »»
 
Video issue
Lack of HD video quality

Fix: Check the app settings to see if there is an option to enable HD streaming. Some apps have a setting that allows you to choose video quality... »»
 
Audio issue
No volume control feature

Fix: Use the physical volume buttons on your iPhone to adjust the volume while the app is playing. This is a common workaround for apps that lack... »»
 
UI issue
Poor usability and navigation

Fix: Take some time to familiarize yourself with the app's layout. Explore all menus and options to understand how to navigate effectively. OR... »»
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
72.6%

Bad experience
13.7%

Neutral
13.7%

~ from our NLP analysis of 124 combined software ratings.

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 Private Data ORF ON collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics