fix problems on DiDi Food [iphone]

​

—— Run into issues on DiDi Food? Get help pending when official support gets back to you!

DiDi Food - Food Delivery
Info:
company: DiDi
: https://web.didiglobal.com/mx/centro-de-ayuda/
: web.didiglobal.com
Chat with our AI-based DiDi Food Support
   Hello! How can I assist you?  

characters left:
 
Support issue

Incorrect customer support contact number

Fix: 1. Verify Contact Information: Check the app's 'Help' or 'Contact Us' section for the correct customer support number. Sometimes, the number... ⇲

No real customer service support

Fix: 1. Use In-App Support: Access the help section within the app to find FAQs or use the chat feature to get assistance. This is often the quic... ⇲

Delivery personnel issues

Fix: 1. Rate Your Delivery Person: After each delivery, provide feedback on the delivery personnel. This helps the service improve and address an... ⇲

Poor handling of customer complaints

Fix: 1. Use In-App Feedback: After experiencing an issue, use the in-app feedback feature to report your complaint. Be clear and concise about th... ⇲
 
Slow issue

Long wait times for delivery

Fix: 1. Order During Off-Peak Hours: Try placing your order during non-peak hours (e.g., mid-afternoon) when demand is lower, which may result in... ⇲

Delivery delays

Fix: 1. Track Your Order: Use the app to track your order in real-time. If there are delays, you can see the reason and estimated time of arrival... ⇲
 
Payments issue

Cancellation fees apply without refund

Fix: 1. Review Cancellation Policy: Before placing an order, check the app’s cancellation policy to understand when fees apply. This information... ⇲

Inability to pay by card

Fix: 1. Check Card Details: Ensure that your card information is entered correctly in the app. Go to your account settings and verify the card nu... ⇲

Refund process favors restaurants over customers

Fix: 1. Document Your Issue: Keep records of your order, including screenshots of any issues and communications with customer support. This docum... ⇲
 
Permissions issue

Location services malfunction

Fix: 1. Enable Location Services: Go to Settings > Privacy & Security > Location Services. Ensure that Location Services are turned on and that D... ⇲
 
Bugs issue

Orders frequently canceled without explanation

Fix: 1. Check Order Status: Regularly check the status of your order in the app. If it gets canceled, look for any notifications or messages that... ⇲

Food quality complaints

Fix: 1. Rate and Review: After receiving your order, provide feedback on the food quality in the app. This helps the restaurant improve and infor... ⇲

Inconsistent courier availability

Fix: 1. Check Peak Times: Be aware of peak ordering times (e.g., lunch and dinner hours) when couriers may be less available. Try ordering during... ⇲
 
Login issue

DiDi Food does not allow sign-in

Fix: 1. Check Credentials: Ensure that you are entering the correct email and password. If you’ve forgotten your password, use the 'Forgot Passwo... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
84.2%

Bad experience
13.4%

Neutral
2.5%

~ from our NLP analysis of 1,893 combined software ratings.

 Switch to these Alternatives:
Domino's Pizza MĂ©xico
CAFFENIO app
mi OXXO
Starbucks MĂ©xico
Pluxee MĂ©xico
Rappi: Market and Food Online
Carl's Jr. MĂ©xico
Calii
Juan Valdez Colombia
Taco App CR

 Private Data DiDi Food collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics