fix problems on IBKR GlobalTrader [iphone]

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—— Run into issues on IBKR GlobalTrader? Get help pending when official support gets back to you!

IBKR GlobalTrader
Info:
company: Interactive Brokers LLC
: https://globaltrader.interactivebrokers.com/en/support.php
: globaltrader.interactivebrokers.com
Chat with our AI-based IBKR GlobalTrader Support
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Customization issue

No options for portfolio value chart timeframes

Fix: Check the settings within the app to see if there are any options for customizing chart timeframes. Look for a settings or preferences menu... ⇲
 
Privacy issue

No toggle to hide sensitive values

Fix: Look for privacy settings within the app. Navigate to Settings > Privacy and see if there are options to hide sensitive information. If not,... ⇲
 
UI issue

UI not consistent across apps

Fix: Familiarize yourself with the different layouts and features of each app version. Take notes on where features are located in each app to ea... ⇲

IBKR GlobalTrader feels poorly designed and unresponsive

Fix: Provide feedback through the app's feedback feature to highlight specific areas of concern. This can help prioritize improvements in future... ⇲
 
Compatibility issue

Lack of TradingView charts support

Fix: If TradingView charts are essential for your trading strategy, consider using TradingView separately for charting and analysis, and then exe... ⇲
 
Login issue

Account type eligibility issues during login

Fix: Double-check that you are entering the correct account type and credentials. Ensure that your account is fully verified and active. OR If... ⇲
 
Freezing issue

IBKR GlobalTrader freezes on home page

Fix: Force close the app and restart it. On iPhone, swipe up from the bottom of the screen and swipe the app off the screen to close it completel... ⇲
 
Slow issue

Slow fund transfer process

Fix: Check your internet connection to ensure it is stable. A slow connection can affect the speed of fund transfers. OR If the transfer is st... ⇲
 
Updates issue

Removed option trading in latest update

Fix: Review the app's update notes to understand the changes made. If options trading is no longer available, check if there are alternative plat... ⇲
 
Payments issue

High costs for buying shares

Fix: Review the fee structure in the app to understand the costs associated with buying shares. Look for any promotions or fee waivers that may a... ⇲

Difficulties with crypto purchases

Fix: Make sure you have completed any necessary verification steps for crypto trading within the app. Check your account settings for any restric... ⇲
 
Syncing issue

Favorite list not syncing

Fix: Ensure that you are logged into the same account on all devices. Log out and log back in to refresh the sync process. OR If syncing issue... ⇲
 
Support issue

Poor customer support response

Fix: Utilize the app's FAQ or help section for immediate answers to common questions. This can often provide quicker solutions than waiting for c... ⇲
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 what users are saying
Good experience
58.3%

Bad experience
36.7%

Neutral
5.0%

~ from our NLP analysis of 60 combined software ratings.

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 Private Data IBKR GlobalTrader collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
    • Diagnostics