fix problems on JumiaPay [iphone]

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—— Run into issues on JumiaPay? Get help pending when official support gets back to you!

JumiaPay
Info:
company: Africa Internet Group
: https://pay.jumia.com.ng
: pay.jumia.com.ng
Chat with our AI-based JumiaPay Support
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Payments issue

Inability to withdraw funds

Fix: 1. Ensure that your account is fully verified. Check if you have completed all necessary KYC (Know Your Customer) requirements. 2. Check for... ⇲

Issues with cashback not received

Fix: 1. Review the terms and conditions for cashback eligibility to ensure your transaction qualifies. 2. Check your transaction history in the a... ⇲

Problems with payment features on iPhone

Fix: 1. Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update. 2. Check if the app has any pending updates... ⇲

High service charges

Fix: 1. Review the app's fee structure in the settings or help section to understand the charges. 2. Consider using alternative payment methods o... ⇲

Limited payment options after multiple uses

Fix: 1. Check if there are any restrictions on your account due to security measures. Review your account settings for any notifications. 2. Try... ⇲

Difficulty redeeming Jumia credit balance

Fix: 1. Ensure that you are following the correct process for redeeming credits as outlined in the app's help section. 2. Check if there are any... ⇲

Failed transactions without resolution

Fix: 1. Check your internet connection to ensure it is stable. 2. Review your transaction history in the app to confirm the status of the transac... ⇲
 
Updates issue

Mobile number update failures

Fix: 1. Ensure that you are entering the correct format for your mobile number. Check if you need to include the country code. 2. Log out of the... ⇲

Repeated update prompts without new updates

Fix: 1. Check the App Store for any available updates and install them. 2. Restart your iPhone to refresh the app's update notifications. OR 3... ⇲
 
Login issue

Frequent login requirements for transactions

Fix: 1. Check your app settings for any security features that may require frequent logins. Adjust these settings if possible. 2. Ensure that you... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use the in-app support feature to submit your queries, as this may prioritize your request. 2. Check the app for any FAQs or help section... ⇲
 
Account issue

Inability to recover account password

Fix: 1. Use the 'Forgot Password' feature on the login screen. Follow the prompts to reset your password via email or SMS. 2. Ensure that you hav... ⇲
 
Bugs issue

JumiaPay bugs and kinks affecting user experience

Fix: 1. Ensure your app is updated to the latest version available in the App Store. 2. Clear the app cache by offloading the app and reinstallin... ⇲
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 what users are saying
Good experience
90.9%

Bad experience
5.6%

Neutral
3.6%

~ from our NLP analysis of 7,585 combined software ratings.

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 Private Data JumiaPay collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics