fix problems on TigerConnect [iphone]

—— Run into issues on TigerConnect? Get help pending when official support gets back to you!

TigerConnect

Info:

company: TigerConnect, Inc.

: https://www.tigerconnect.com/support/

: www.tigerconnect.com

Chat with our AI-based TigerConnect Support

🛠️ Common TigerConnect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Poor replacement for paging system

Fix: Consider using the app's built-in features to create custom alerts or notifications that mimic paging systems. Go to Settings > Notification... ⇲

Auto responses limited to roles

Fix: Check if there are any settings within the app that allow you to customize auto-responses. Go to Settings > Auto-Response and see if you can... ⇲

Audio issue

TigerConnect tones not loud enough

Fix: Adjust the volume settings on your iPhone. Go to Settings > Sounds & Haptics and increase the volume for ringtones and alerts. Make sure the... ⇲

No option to rewind voice messages

Fix: As a workaround, you can play the voice message and take notes on key points. If you need to refer back to the message, you can replay it fr... ⇲

Notifications issue

Notifications every 2 minutes

Fix: Go to Settings > Notifications > TigerConnect and adjust the notification settings. You can turn off repeated notifications or set them to a... ⇲

Phantom unread message notifications

Fix: Try logging out of the app and logging back in. This can sometimes reset the notification count and clear phantom notifications. OR If th... ⇲

Constant reminders for unread messages

Fix: Adjust your notification settings in the app to reduce the frequency of reminders. Go to Settings > Notifications and customize how often yo... ⇲

Overwhelming notifications for new users

Fix: New users can adjust their notification settings immediately after installation. Go to Settings > Notifications and customize the types of n... ⇲

Urgent notifications too disruptive

Fix: Adjust the notification settings to prioritize only the most important alerts. Go to Settings > Notifications and customize which notificati... ⇲

Aggressive push notifications

Fix: Go to Settings > Notifications > TigerConnect and adjust the notification settings to reduce the frequency and type of alerts you receive.... ⇲

UI issue

Cannot copy text from app

Fix: Take screenshots of the messages you want to save. You can then use the Photos app to view and share these screenshots as needed. OR If y... ⇲

Accidental calls due to icon placement

Fix: Consider using the app in landscape mode if available, as this may change the layout and reduce the chance of accidental calls. OR Be min... ⇲

Typing area disappears

Fix: If the typing area disappears, try tapping on the text input field again to bring it back. If this doesn't work, close and reopen the app.... ⇲

Syncing issue

Messages not syncing between devices

Fix: Ensure that you are logged into the same account on all devices. Check your internet connection and make sure that the app is updated to the... ⇲

Slow issue

Lag time in typing replies

Fix: Close any unnecessary apps running in the background to free up system resources. You can do this by double-tapping the home button and swip... ⇲

Customization issue

Inability to customize notification frequency

Fix: Check the app settings for any options related to notification frequency. If customization is limited, consider using Do Not Disturb mode du... ⇲

Network issue

TigerConnect frequently down

Fix: Check your internet connection and try switching between Wi-Fi and cellular data to see if the issue persists. Sometimes connectivity issues... ⇲

Account issue

Issues with role switching

Fix: Ensure that you are logged into the correct role within the app. Check your profile settings to confirm your current role and switch if nece... ⇲

Crashes issue

TigerConnect crashes often

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲

Messages issue

Group messaging functionality reduced

Fix: Check the app settings to see if there are any options to enable or enhance group messaging features. Go to Settings > Group Messaging and a... ⇲

Battery issue

High battery consumption

Fix: Check the app's background activity. Go to Settings > Battery and see if TigerConnect is using an excessive amount of battery. If so, consid... ⇲