fix problems on Brown Sugar [iphone]

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—— Run into issues on Brown Sugar? Get help pending when official support gets back to you!

Brown Sugar - Badass Cinema
Info:
company: Bounce TV
: https://support.brownsugar.com/
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Customization issue

Limited categories for content

Fix: Explore the app's settings or filters to see if there are options to expand or customize the categories displayed. Sometimes, content can be... ⇲
 
Search issue

Search function is non-functional

Fix: Try clearing the app's cache by uninstalling and reinstalling it. This can help reset any corrupted data that may be affecting the search fu... ⇲
 
Crashes issue

Brown Sugar crashes or fails to load

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage to check available space. If storage is low, del... ⇲
 
Network issue

Inconsistent streaming quality

Fix: Check your internet connection. A weak Wi-Fi signal can affect streaming quality. Try moving closer to your router or switching to a wired c... ⇲
 
Support issue

No customer service contact number

Fix: Look for a help or support section within the app that may provide FAQs or troubleshooting tips. This can often resolve common issues withou... ⇲

No direct support link within the app

Fix: Look for a help or FAQ section within the app's menu. This may provide answers to common questions without needing direct support. OR Vis... ⇲
 
Login issue

Frequent error messages during login

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help eliminate any corrupted data that may be causing login errors. OR... ⇲

Brown Sugar redirects users back to login screen

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates for Brown Sugar. OR Try logging in from... ⇲

Brown Sugar does not remember user credentials

Fix: Ensure that you have enabled the 'Remember Me' option during login, if available. This can help the app retain your credentials. OR Check... ⇲

Brown Sugar frequently logs users out

Fix: Check your internet connection. A weak connection can cause the app to log you out. Ensure you have a stable connection while using the app.... ⇲
 
Updates issue

Content library is shrinking

Fix: Check for any announcements or updates from the app regarding content changes. Sometimes, licensing agreements can affect available titles.... ⇲

Lack of classic movie titles

Fix: Check if there are any themed collections or special features within the app that may include classic titles. Sometimes, they are grouped to... ⇲

Limited content updates

Fix: Check for any announcements or updates from the app regarding new content releases. Sometimes, updates are communicated through newsletters... ⇲
 
Video issue

No ability to fast forward or rewind during playback

Fix: Check if there are any updates available for the app that may include this feature. Go to the App Store and see if an update is pending. O... ⇲
 
Payments issue

Inability to cancel subscriptions easily

Fix: Go to your iPhone's Settings > [Your Name] > Subscriptions. Here, you can manage and cancel your subscriptions directly. OR If you subscr... ⇲
 
Account issue

Brown Sugar fails to recognize active subscriptions

Fix: Log out of the app and log back in to refresh your account status. This can sometimes resolve recognition issues. OR Check your subscript... ⇲
 
Compatibility issue

Inability to stream on multiple devices

Fix: Check the app's terms of service to see if multiple device streaming is allowed. Some apps limit streaming to one device at a time. OR If... ⇲
 
UI issue

Poor user interface navigation

Fix: Take some time to familiarize yourself with the app's layout. Sometimes, user guides or tutorials are available within the app to help navig... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
60.2%

Bad experience
31.2%

Neutral
8.6%

~ from our NLP analysis of 571 combined software ratings.

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 Private Data Brown Sugar collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Video Subscription: $3.99 Access a large library of your favorite classic urban films. From Foxy Brown and The Mack, to Super Fly and Shaft, Brown Sugar is a black explosion of hot chicks, cool cats and cult classics.