fix problems on T- [iphone]

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T-Mobile Prepaid eSIM
Info:
company: T-Mobile
: https://support.t-mobile.com/docs/DOC-39202
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Payments issue

Requires a US-issued card for payment

Fix: If you do not have a US-issued card, consider using a prepaid card that is accepted for online transactions. You can purchase a prepaid Visa... ⇲

Confirmation emails not received after payment

Fix: If you do not receive a confirmation email, first check your spam or junk folder to ensure it was not filtered. If you still cannot find it,... ⇲

Payment failures with multiple cards

Fix: If you experience payment failures, ensure that the card you are using has sufficient funds and is not expired. Check with your bank to see... ⇲
 
UI issue

Display Zoom accessibility setting causes navigation issues

Fix: To resolve navigation issues caused by the Display Zoom setting, go to Settings > Display & Brightness > View (Display Zoom) and select 'Sta... ⇲

No scrolling available in certain app views

Fix: If you cannot scroll in certain views, try rotating your device to see if the layout changes and allows scrolling. Additionally, ensure that... ⇲
 
Syncing issue

T- does not automatically recognize service after setup

Fix: If the app does not recognize your service, try restarting your iPhone. Sometimes, a simple reboot can refresh the connection. After restart... ⇲
 
Settings issue

No option to cancel service through the app

Fix: To cancel your service, you will need to visit the T-Mobile website and log into your account. Navigate to the account settings or billing s... ⇲

Limited plan options for short-term visitors

Fix: If you find the plan options limited, consider looking for promotional plans or short-term prepaid options on the T-Mobile website. They may... ⇲
 
Compatibility issue

Error when trying to access app outside the US

Fix: If you encounter an error accessing the app outside the US, check your internet connection. Ensure you have a stable Wi-Fi or cellular data... ⇲

T- may not work with certain devices

Fix: To check if your device is compatible with the T-Mobile app, visit the T-Mobile website for a list of supported devices. If your device is n... ⇲
 
Support issue

Inconsistent customer service experiences

Fix: To improve your customer service experience, try reaching out during off-peak hours when wait times may be shorter. Have your account inform... ⇲
 
Installation issue

Locked out of service after installation issues

Fix: If you are locked out, try restarting your device and then attempt to log back into the app. If you have forgotten your password, use the 'F... ⇲
 
Account issue

T- requires account creation on the website after setup

Fix: To create an account, visit the T-Mobile website and follow the prompts to set up your account. Make sure to have your account information h... ⇲

Error messages during account setup

Fix: If you encounter error messages during setup, double-check that all information entered is correct and matches your account details. Ensure... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
1.6%

Neutral
1.2%

~ from our NLP analysis of 13,345 combined software ratings.

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 Private Data T- collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics