fix problems on BrainOS [iphone]

—— Run into issues on BrainOS? Get help pending when official support gets back to you!

BrainOS® Mobile

Info:

company: Brain Corporation

: https://www.braincorp.com/#contact

: braincorp.com

Chat with our AI-based BrainOS Support

🛠️ Common BrainOS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Manual control for scrubber needed

Fix: Check if the app has a manual control feature in the settings or main menu. If not, consider using the physical controls on the scrubber its... ⇲

Cannot clear notifications all at once

Fix: Manually clear notifications one by one by swiping left on each notification and tapping 'Clear'. OR Check if there is an option in the a... ⇲

Audio issue

Notification sound too soft

Fix: Adjust the notification sound settings in the app. Go to Settings > Notifications and increase the volume or change the sound to a more audi... ⇲

Loud beeping sound needed

Fix: Adjust the sound settings in the app to increase the volume of alerts or notifications. OR Check the iPhone's sound settings to ensure th... ⇲

UI issue

No map of machine location

Fix: Explore the app settings to see if there is an option to enable location mapping for the machine. If not available, consider using a third-p... ⇲

No visibility on scan route completion

Fix: Look for a route completion feature in the app settings or main interface that may provide this information. OR Consider keeping a manual... ⇲

Wording on signs needs correction

Fix: Take note of the incorrect wording and check if there is a feedback option in the app to report this issue. OR Consider creating a person... ⇲

Customization issue

Remote pause/play button not available

Fix: Look for a pause/play button in the main interface of the app. If it’s not there, check the settings to see if it can be enabled. OR Use... ⇲

Cannot restart machine from app

Fix: Use the physical restart button on the scrubber if the app does not provide this functionality. OR Check the app settings for any options... ⇲

No reset button available

Fix: Refer to the user manual of the scrubber for instructions on how to perform a reset manually. OR Look for a reset option in the app setti... ⇲

Cannot move cleaning run on card

Fix: Check if there is an option in the app to edit or rearrange cleaning runs. This may be found in the settings or main menu. OR If the app... ⇲

No ability to resume route remotely

Fix: Check the app settings for any options related to resuming cleaning runs. If not available, use the physical controls on the scrubber. OR... ⇲

No option for permanent machine link

Fix: Check the app settings to see if there is an option to set a permanent link for the machine. If not, consider using the app regularly to mai... ⇲

Compatibility issue

BrainOS issues on iPhone

Fix: Ensure that the app is updated to the latest version. Go to the App Store, search for BrainOS® Mobile, and tap 'Update' if available. OR... ⇲

Cannot pair multiple machines

Fix: Check if the app allows for multiple machine pairing in the settings. If not, consider using separate accounts for each machine. OR Look... ⇲

Pairing option limited to 30 days

Fix: Check the app settings to see if there is an option to extend the pairing period or re-pair the machine after 30 days. OR Keep a reminder... ⇲

Support issue

Lack of tips section

Fix: Check the app's help or FAQ section for any tips that may be provided there. If not, consider looking for user guides or forums online. OR... ⇲

Bugs issue

Robot misses cleaning areas

Fix: Ensure that the robot's sensors are clean and unobstructed. Dirt or debris can affect its ability to navigate properly. OR Re-evaluate th... ⇲

Freezing issue

BrainOS freezes when clearing notifications

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. OR Restart your... ⇲

Updates issue

No live update on machine location

Fix: Check if the app has a live tracking feature in the settings. If not, consider using a GPS tracking device for real-time updates. OR Ensu... ⇲

Updated map feedback needed

Fix: Provide feedback through the app's feedback section if available, or keep an eye on updates that may include improved mapping features. OR... ⇲

Inaccurate route progress updates

Fix: Ensure that the app is updated to the latest version, as updates may fix bugs related to route tracking. OR If inaccuracies persist, try... ⇲

Notifications issue

Notifications received on days off

Fix: Adjust the notification settings in the app to limit alerts to specific days or times. Go to Settings > Notifications and customize your pre... ⇲

Cannot turn off notifications

Fix: Go to the app settings and find the Notifications section. Toggle off notifications to stop receiving them. OR Adjust your iPhone's notif... ⇲

Difficult to delete notifications

Fix: Try swiping left on each notification to reveal a 'Delete' option. If this does not work, check for any app updates that may improve this fu... ⇲

Permissions issue