fix problems on Bose SoundTouch [iphone]

—— Run into issues on Bose SoundTouch? Get help pending when official support gets back to you!

Bose SoundTouch

Info:

company: Bose Corporation

: http://soundtouch.force.com/ContactUs

: www.SoundTouch.com

Chat with our AI-based Bose SoundTouch Support

🛠️ Common Bose SoundTouch Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Bose SoundTouch frequently crashes

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2.... ⇲

Connectivity issues with speakers

Fix: 1. Ensure that your speakers are powered on and connected to the same Wi-Fi network as your iPhone. 2. Restart your Wi-Fi router to refresh... ⇲

Freezing issue

Bose SoundTouch freezes during streaming

Fix: 1. Close the Bose SoundTouch app completely by double-tapping the home button and swiping up on the app. Then reopen it. 2. Check your inter... ⇲

Unresponsive app after speaker power cycle

Fix: 1. Restart the Bose SoundTouch app after powering on the speakers. 2. Ensure that the speakers are fully powered on and connected to Wi-Fi b... ⇲

Slow issue

Slow response when browsing music

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, delete unnecess... ⇲

Performance issue

Inconsistent performance with NAS library

Fix: 1. Ensure your NAS device is properly configured and connected to the same network as your speakers. 2. Check the file formats on your NAS;... ⇲

Search issue

Difficulties in searching for music

Fix: 1. Use specific keywords or artist names when searching to narrow down results. 2. Ensure your music library is properly indexed in the app.... ⇲

Updates issue

Requires frequent updates

Fix: 1. Enable automatic updates for the Bose SoundTouch app. Go to Settings > App Store and toggle on 'App Updates'. 2. Regularly check for upda... ⇲

Firmware updates often hang

Fix: 1. Ensure your Wi-Fi connection is stable during firmware updates. 2. Restart the speakers and try the firmware update again. OR 3. If up... ⇲

Setup issue

Complicated setup process for stereo pairing

Fix: 1. Follow the setup guide provided in the app carefully. Ensure both speakers are powered on and connected to the same Wi-Fi network. 2. Use... ⇲

Audio issue

Inability to control subwoofer volume

Fix: 1. Check if the subwoofer is connected properly to the main speaker. Ensure all cables are secure. 2. Use the Bose SoundTouch app to adjust... ⇲

Delayed audio when streaming shows

Fix: 1. Check your internet speed. Use a speed test app to ensure you have sufficient bandwidth for streaming. 2. Try reducing the video quality... ⇲

Network issue

Randomly disconnects from WiFi

Fix: 1. Ensure your Wi-Fi network is stable. Restart your router and check for any firmware updates for the router. 2. Move the speakers closer t... ⇲

Support issue

Poor customer support

Fix: 1. Utilize online resources such as FAQs and community forums for troubleshooting tips. 2. Check the Bose website for user manuals and troub... ⇲

Compatibility issue

Limited platform support

Fix: 1. Check the Bose SoundTouch website for a list of supported platforms and devices. 2. Consider using alternative devices that are compatibl... ⇲

Incompatibility with mesh networks

Fix: 1. If using a mesh network, ensure that all nodes are properly configured and connected. 2. Try connecting the speakers directly to the main... ⇲

Syncing issue

Bose SoundTouch does not remember speaker connections

Fix: 1. Ensure that the app has permission to access your network settings. Go to Settings > Privacy > Local Network and enable access for the Bo... ⇲

UI issue

Inaccurate song display due to featured artists

Fix: 1. Check the settings in the app to see if there is an option to display only the main artist. 2. Refresh your music library in the app to e... ⇲

Features issue

Lack of features in app compared to competitors

Fix: 1. Explore the app settings to see if there are any hidden features or options that can be enabled. 2. Use third-party apps that may offer a... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.3%

Neutral

2.6%

Bad experience

2.1%

~ from our NLP analysis of 118,993 combined software ratings.

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Private Data Bose SoundTouch collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics