fix problems on ESELFSERVE [iphone]

—— Run into issues on ESELFSERVE? Get help pending when official support gets back to you!

eSELFSERVE

Info:

company: Automatic Payroll Systems, Inc

: http://www.apspayroll.com

: www.apspayroll.com

Chat with our AI-based eSELFSERVE Support

🛠️ Common eSELFSERVE Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Blank screen on login

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the eSELFSERVE app off the... ⇲

30% of users had this problem

Integration issues with manager control

Fix: Ensure that both the eSELFSERVE app and the manager control system are updated to their latest versions. Check for updates in the App Store... ⇲

30% of users had this problem

Compatibility issue

Mobile web completely disabled

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. If using Wi-Fi, re... ⇲

Downloads issue

Cannot print or save paystubs

Fix: Check if the app has the latest updates installed. Go to the App Store, search for eSELFSERVE, and see if an update is available. If so, ins... ⇲

Customization issue

Preferred name feature not functioning

Fix: Check if the preferred name feature is enabled in your profile settings. Go to your profile within the app and look for the option to set or... ⇲

Glitches issue

Paystub section glitches and loads indefinitely

Fix: Try closing the app completely and reopening it. If the issue persists, restart your iPhone to clear any temporary glitches. OR If the pa... ⇲

Freezing issue

Time clock feature freezes

Fix: Force close the app and reopen it. If the time clock feature still freezes, check for any updates for the app in the App Store. OR If the... ⇲

Support issue

Rude customer service during support

Fix: Document your interactions with customer service, noting the date, time, and details of the conversation. This can help you keep track of is... ⇲

Search issue

No search bar in job codes

Fix: Check if there is a filter option available in the job codes section. Sometimes, filtering can help you find specific job codes without a se... ⇲