fix problems on LA Wallet [iphone]

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—— Run into issues on LA Wallet? Get help pending when official support gets back to you!

LA Wallet
Info:
company: Louisiana Division of Administration
: https://lawallet.com/#contact
: lawallet.com
Chat with our AI-based LA Wallet Support
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Security issue

Security concerns when handing phone to strangers

Fix: Use the app's privacy settings to limit what information is displayed when sharing your phone. You can also log out of the app before handin... ⇲

LA Wallet does not support fingerprint unlock

Fix: Check if there are any updates available for the app that may add this feature in the future. Keeping the app updated can provide new functi... ⇲
 
Support issue

Customer service is unresponsive

Fix: Check the app for any FAQs or help sections that might address your issue. Many apps have built-in support resources that can provide immedi... ⇲
 
Compatibility issue

Incompatibility with out-of-state licenses

Fix: If you have an out-of-state license, check if the app has an option to manually enter your license information. This may allow you to use th... ⇲

Limited acceptance by businesses

Fix: Before using the app for identification, call ahead to businesses to confirm they accept LA Wallet as a valid form of ID. This can save you... ⇲

Limited functionality for active duty military

Fix: Explore the app's settings to see if there are any specific options for military personnel that may enhance functionality. OR Keep your m... ⇲

Inconsistent acceptance at bars and casinos

Fix: Before visiting, check with the specific bar or casino to see if they accept the app as a valid form of ID. This can help avoid issues at th... ⇲

LA Wallet does not integrate with Apple Wallet

Fix: Monitor updates from the app for any future integration with Apple Wallet. This feature may be added in future versions. OR Use the app i... ⇲
 
Syncing issue

LA Wallet does not update license information automatically

Fix: Manually check for updates within the app settings. If your license information changes, you may need to input it manually to ensure it refl... ⇲

Problems with sharing Smart Health Card

Fix: Ensure that you are following the correct steps to share the Smart Health Card. Review any instructions provided in the app or on the offici... ⇲
 
Payments issue

High convenience fees for online renewal

Fix: Consider renewing your license in person if the fees are too high online. This may save you money in the long run. OR Look for any promot... ⇲
 
Camera issue

Issues with scanning driver’s license

Fix: Ensure that your camera lens is clean and that you have good lighting when attempting to scan your license. This can improve the scanning ac... ⇲
 
Uploads issue

Cannot upload vaccination status without a driver's license

Fix: Check if the app allows for alternative forms of ID to be used for uploading vaccination status. If not, consider using a different app that... ⇲
 
Messages issue

Email sharing feature for vaccine records does not work

Fix: Check your email settings to ensure that the app has permission to access your email account. Sometimes, permissions can block functionality... ⇲

Invalid email address error when sending vaccine card

Fix: Double-check the email address you are entering for any typos or errors. Ensure that it is a valid email format. OR Try sending the vacci... ⇲
 
Permissions issue

Requires physical license for some verifications

Fix: Keep your physical license accessible for situations where the app cannot be used for verification. This is a good practice until the app's... ⇲
 
Customization issue

Inability to add other forms of ID

Fix: Check if the app has plans to support additional forms of ID in future updates. Keeping the app updated can provide new features. OR Use... ⇲

Lack of options for transient individuals

Fix: Consider using the app in conjunction with a physical ID that is accepted in multiple states or locations, which can help in transient situa... ⇲
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 what users are saying
Good experience
56.4%

Bad experience
35.0%

Neutral
8.6%

~ from our NLP analysis of 986 combined software ratings.

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Folio: Digital Wallet App

 Private Data LA Wallet collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics