fix problems on YOOX [iphone]

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—— Run into issues on YOOX? Get help pending when official support gets back to you!

YOOX
Info:
company: YOOX NET-A-PORTER Group S.p.A.
: http://help.yoox.com
: www.yoox.com
Chat with our AI-based YOOX Support
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Bugs issue

Items often arrive defective or damaged

Fix: Inspect the items immediately upon arrival and take photos of any defects or damages. This documentation will be useful for returns or excha... ⇲

High rate of errors with shipments and returns

Fix: Double-check your shipping address and return information before finalizing your order to ensure accuracy. This can help reduce errors durin... ⇲

Inconsistent filtering results

Fix: Try clearing the app's cache or data in your device settings. This can sometimes resolve issues with how filters are applied and displayed.... ⇲
 
Support issue

Customer service is unresponsive

Fix: Try using multiple channels to reach customer service, such as the in-app chat, email, or social media platforms. Sometimes, different chann... ⇲

Slow customer service response times

Fix: Be proactive by checking the app for any updates or announcements regarding customer service response times, especially during peak shopping... ⇲
 
Settings issue

YOOX does not save filters or viewed items

Fix: After applying filters, make sure to add items to your favorites or wishlist. This way, you can easily access them later without needing to... ⇲
 
UI issue

Difficult to navigate app

Fix: Familiarize yourself with the app layout by exploring different sections. Take note of where categories, filters, and your account settings... ⇲
 
Ads issue

Hidden coupon exclusions

Fix: Before applying a coupon, read the terms and conditions associated with it. This can help you understand any exclusions that may apply. OR... ⇲
 
Payments issue

Increased minimum for free shipping

Fix: Consider grouping your purchases to meet the minimum for free shipping. You can also check if there are any ongoing promotions that might te... ⇲

Extra fees for unavailable items

Fix: Before completing your purchase, review your cart to ensure all items are available. Remove any items that are marked as unavailable to avoi... ⇲
 
Account issue

Issues with email address updates

Fix: Go to your account settings in the app and ensure that you are entering the new email address correctly. Sometimes, a simple typo can cause... ⇲

Problems with order address changes

Fix: If you need to change the shipping address after placing an order, do so as quickly as possible. Check if the app allows you to edit the add... ⇲
 
Customization issue

Limited ability to shop by affordability

Fix: Use the price filter available in the app to set a maximum price range for your searches. This can help you find items within your budget mo... ⇲
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 what users are saying
Good experience
97.1%

Bad experience
1.6%

Neutral
1.3%

~ from our NLP analysis of 37,791 combined software ratings.

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 Private Data YOOX collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Search History
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data