fix problems on HelloTalk [iphone]

—— Run into issues on HelloTalk? Get help pending when official support gets back to you!

HelloTalk - Language Learning

Info:

company: HELLOTALK FOREIGN LANGUAGE EXCHANGE LEARNING TALK CHAT APP

: http://support.hellotalk.com

: www.hellotalk.com

Chat with our AI-based HelloTalk Support

🛠️ Common HelloTalk Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

HelloTalk freezes during use

Fix: 1. Restart the App: Close the HelloTalk app completely by swiping it away from the app switcher. Then, reopen the app to see if the freezing... ⇲

Inability to edit comments after sending

Fix: 1. Use the 'Copy' Feature: After sending a comment, immediately copy it before sending another. If you need to change it, you can paste it i... ⇲

UI issue

Confusing comment ordering

Fix: 1. Refresh the Chat: Pull down on the chat screen to refresh it. This can sometimes reorder comments correctly. 2. Use the Search Function:... ⇲

Issues with user interactions

Fix: 1. Block/Report Users: If you encounter problematic users, use the block or report feature to prevent further interactions. This can improve... ⇲

Crashes issue

Frequent crashes

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2.... ⇲

Network issue

Network errors

Fix: 1. Check Wi-Fi/Cellular Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if th... ⇲

Payments issue

Limited features in free version

Fix: 1. Explore Free Features: Familiarize yourself with all the features available in the free version. Sometimes, users overlook useful tools t... ⇲

Paywalls for previously free features

Fix: 1. Use Alternative Apps: Research other language learning apps that offer similar features for free. Apps like Duolingo or Memrise may provi... ⇲

Difficulty in canceling subscriptions

Fix: 1. Cancel via App Store: Go to your iPhone Settings > [Your Name] > Subscriptions. Find HelloTalk and select 'Cancel Subscription'. Follow t... ⇲

Account issue

Account suspension without clear reason

Fix: 1. Review Community Guidelines: Familiarize yourself with HelloTalk's community guidelines to ensure your usage complies with their rules. 2... ⇲

Support issue

Inconsistent customer support

Fix: 1. Use In-App Support: Access the help section within the app for FAQs and troubleshooting tips. This can often provide quicker solutions th... ⇲

Privacy issue

Overly strict content filtering

Fix: 1. Adjust Content Settings: Check if there are any settings in your profile that allow you to adjust content filtering preferences. 2. Provi... ⇲

Harassment from other users

Fix: 1. Block and Report: Immediately block and report any users who harass you. This will prevent them from contacting you further. 2. Adjust Pr... ⇲

Registration issue

Inappropriate questions during account setup

Fix: 1. Skip Questions: If you encounter inappropriate questions, see if you can skip them or select an alternative option that feels more comfor... ⇲

Compatibility issue

Limited language support for certain languages

Fix: 1. Use Alternative Resources: If HelloTalk does not support your desired language, consider using other language learning resources or apps... ⇲

Customization issue

Excessive focus on social media aspects over learning

Fix: 1. Set Learning Goals: Focus on specific language learning goals and use the app's features that align with those goals, ignoring the social... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.8%

Bad experience

5.6%

Neutral

2.6%

~ from our NLP analysis of 39,382 combined software ratings.

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Private Data HelloTalk collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Location
- User Content
- Identifiers
- Diagnostics

Cost of Subscriptions

Monthly auto-renewal VIP: $12.99 VIP members can enjoy 10+ privileges.
VIP Membership Yearly: $79.99 VIP Membership auto renew yearly
649 HT Coins: $9.99 HT Coins
64 HT Coins: $0.99 HT Coins
324 HT Coins: $4.99 HT Coins
VIP Membership: $79.99 HelloTalk VIP Membership
VIP Membership Monthly: $12.99 VIP Membership auto renew monthly
VIP Membership Yearly: $79.99 HelloTalk VIP Membership
Super VIP Membership: $79.99 HelloTalk Super VIP Membership
VIP Membership(Free Trial): $12.99 HelloTalk VIP Membership Free Trial