fix problems on San [iphone]

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—— Run into issues on San? Get help pending when official support gets back to you!

Sanford Guide
Info:
company: Antimicrobial Therapy, Inc.
: http://www.sanfordguide.com/email-techsupport/
Chat with our AI-based San Support
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Login issue

unable to log in

Fix: 1. Check your internet connection to ensure it is stable. 2. Verify that you are entering the correct username and password. If you have for... ⇲
 
Payments issue

subscription issues

Fix: 1. Check your subscription status by going to Settings > [your name] > Subscriptions on your iPhone. Ensure that your subscription is active... ⇲

not recognizing active subscriptions

Fix: 1. Go to Settings > [your name] > Subscriptions to verify your active subscriptions. 2. If the subscription is active, log out of the app an... ⇲

checking subscription error

Fix: 1. Ensure you have a stable internet connection. 2. Log out of the app and log back in to refresh the subscription status. 3. Restart your i... ⇲
 
Bugs issue

content disappears after one year

Fix: 1. Check if the content is still available by searching for it directly in the app. 2. If the content is not found, it may be due to the app... ⇲
 
Slow issue

Activity Spectra scrolling is laggy

Fix: 1. Close other apps running in the background to free up system resources. 2. Restart your iPhone to refresh the system. 3. Check for any av... ⇲
 
Crashes issue

San crashes on navigation

Fix: 1. Ensure that your iPhone is updated to the latest version of iOS. 2. Close the app completely and restart your device. 3. Check for update... ⇲
 
Updates issue

San fails to update

Fix: 1. Check your internet connection to ensure it is stable. 2. Go to the App Store, tap on your profile icon, and scroll down to see if the Sa... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
3.9%

Neutral
1.2%

~ from our NLP analysis of 1,776 combined software ratings.

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 Private Data San collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Sanford Guide: $39.99 Updated daily with the latest evidence
  2. U.S. Vaccine Guidelines: $4.99 Guidance on vaccines for adults