fix problems on Evo Car Share [iphone]

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—— Run into issues on Evo Car Share? Get help pending when official support gets back to you!

Evo Car Share
Info:
company: British Columbia Automobile Association
: https://evo.ca/contact
: evo.ca
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Availability issue

Unreliable car availability

Fix: Check the app frequently for real-time updates on car availability, especially during peak hours. If you notice a pattern of unavailability,... ⇲

Cars often found in locked parkades or garages

Fix: Before reserving a car, check the app for any notes or warnings about the car's location. If you find a car in a locked area, consider reser... ⇲
 
Settings issue

Evo Car Share doesn't allow renting more than 1 bike

Fix: If you need to rent multiple bikes, try completing separate transactions for each bike. This may involve logging out and back in, but it can... ⇲
 
Slow issue

Evo Car Share is slow and has frozen

Fix: Try closing the app completely and restarting it. This can clear temporary glitches and improve performance. You can do this by double-tappi... ⇲
 
UI issue

Dropoff process not explained

Fix: Check the app for a help or FAQ section that may provide details on the dropoff process. If available, read through the instructions careful... ⇲
 
Glitches issue

Glitchy app with frequent logouts

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Evo Car Share, and check for updates. An update may f... ⇲
 
Bugs issue

Reservation process requires multiple attempts

Fix: Make sure your internet connection is stable when making a reservation. If you experience issues, try switching between WiFi and cellular da... ⇲
 
Payments issue

Hidden fees and charges

Fix: Before confirming your reservation, review the pricing details carefully. Look for any notes on additional fees and charges that may apply,... ⇲
 
Support issue

Inadequate customer service response

Fix: Use the in-app messaging feature to reach out to customer service during their peak hours, which may increase your chances of a quicker resp... ⇲

Flat tire issue not addressed properly

Fix: If you encounter a flat tire, document the issue with photos and report it through the app immediately. This will help ensure the problem is... ⇲
 
Feedback issue

Lack of feedback mechanism for bike condition

Fix: After using a bike, take a moment to document any issues you encountered and keep a personal log. This can help you provide detailed feedbac... ⇲
 
Search issue

No filter for home zone on map

Fix: Manually search for cars within your home zone by zooming in on the map and looking for available vehicles. This can help you identify optio... ⇲
 
Network issue

Inconsistent app performance with WiFi and cellular data

Fix: Test the app in different locations to see if performance improves in areas with better signal strength. If possible, use WiFi in locations... ⇲
 
Account issue

Difficulties accessing services due to documentation issues

Fix: Before your next rental, double-check that all your documentation is up to date and correctly uploaded in the app. This can help prevent acc... ⇲
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 what users are saying
Good experience
73.3%

Bad experience
16.7%

Neutral
10.0%

~ from our NLP analysis of 60 combined software ratings.

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 Private Data Evo Car Share collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics