fix problems on Uber [iphone]

​

—— Run into issues on Uber? Get help pending when official support gets back to you!

Uber - Driver: Drive & Deliver
Info:
company: Uber Technologies, Inc.
: https://help.uber.com/partners
: www.uber.com
Chat with our AI-based Uber Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

GPS inaccuracies

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for the Uber Driver a... ⇲

navigation issues

Fix: 1. Use an alternative navigation app: If the in-app navigation is not working well, consider using Google Maps or Waze for navigation. You c... ⇲

long wait times at restaurants

Fix: 1. Communicate with the restaurant: If you are waiting too long, call the restaurant directly to check on the order status. 2. Use the app... ⇲

duplicate delivery requests

Fix: 1. Refresh the app: Close and reopen the app to refresh the delivery requests. 2. Log out and back in: Sometimes logging out of your accoun... ⇲

unreliable reservation system

Fix: 1. Confirm reservations: If you are picking up from a restaurant that requires a reservation, call ahead to confirm the reservation before a... ⇲

acceptance rate penalties

Fix: 1. Review delivery requests carefully: Take time to assess each delivery request before accepting to ensure it aligns with your preferences.... ⇲

inaccurate location tracking

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for the Uber Driver a... ⇲

drivers held hostage for reservations

Fix: 1. Confirm reservations: If you are picking up from a restaurant that requires a reservation, call ahead to confirm the reservation before a... ⇲

inability to see reasons for low ratings

Fix: 1. Request feedback: If you receive a low rating, consider reaching out to the customer through the app to ask for feedback on how you can i... ⇲

excessive driver competition

Fix: 1. Choose high-demand areas: Position yourself in areas with high demand for deliveries to increase your chances of getting orders. 2. Opti... ⇲

unfair rating system

Fix: 1. Focus on customer service: Prioritize good communication and service to help improve your ratings over time. 2. Request feedback: If you... ⇲

Uber does not account for road closures

Fix: 1. Use an alternative navigation app: If the in-app navigation is not accounting for road closures, consider using Google Maps or Waze for n... ⇲
 
Crashes issue

Uber crashes

Fix: 1. Update the app: Ensure you are using the latest version of the Uber Driver app by checking the App Store for updates. 2. Free up storage... ⇲
 
Support issue

poor customer support

Fix: 1. Use the in-app help feature: Navigate to the Help section in the Uber Driver app to find answers to common questions or issues. 2. Check... ⇲

poor communication from support

Fix: 1. Use the in-app help feature: Navigate to the Help section in the Uber Driver app for common issues and solutions. 2. Document your issue... ⇲

no clear guidelines for compensation

Fix: 1. Review the app regularly: Keep an eye on the app for any updates or changes to compensation guidelines. 2. Document your earnings: Keep... ⇲

no support for technical issues

Fix: 1. Use the in-app help feature: Navigate to the Help section in the Uber Driver app for common technical issues and solutions. 2. Document... ⇲

no option to report problematic riders

Fix: 1. Document incidents: Keep a record of any incidents with problematic riders to provide context if needed. 2. Use the feedback option: Use... ⇲
 
Payments issue

low earnings per delivery

Fix: 1. Optimize delivery times: Focus on peak hours when demand is higher, which can lead to better earnings. 2. Choose high-demand areas: Iden... ⇲

no compensation for canceled orders

Fix: 1. Keep track of canceled orders: Document any canceled orders and the reasons for cancellation to provide context if needed. 2. Use the ap... ⇲

lack of driver incentives

Fix: 1. Monitor promotions: Regularly check the app for any promotions or incentives that may be available. 2. Provide feedback: Use the feedbac... ⇲

no compensation for gas

Fix: 1. Track your expenses: Keep a record of your gas expenses to understand your costs better. 2. Optimize routes: Use the app to find the mos... ⇲

inconsistent earnings across regions

Fix: 1. Monitor your earnings: Use the app to track your earnings and identify patterns based on location and time. 2. Choose high-demand areas:... ⇲

lack of transparency in earnings

Fix: 1. Review the app regularly: Keep an eye on the app for any updates or changes to earnings transparency. 2. Document your earnings: Keep a... ⇲
 
Notifications issue

lack of surge notifications

Fix: 1. Check app settings: Ensure that notifications are enabled for the Uber Driver app in your iPhone settings. Go to Settings > Notifications... ⇲
 
Updates issue

closed restaurants not updated

Fix: 1. Verify restaurant status: Before accepting a delivery, check the restaurant's status online or call them to confirm they are open. 2. Re... ⇲

lack of updates on restaurant hours

Fix: 1. Verify restaurant hours: Before accepting a delivery, check the restaurant's hours online or call them to confirm they are open. 2. Repo... ⇲

no real-time updates on delivery status

Fix: 1. Communicate with customers: Keep customers informed about their delivery status through the app's messaging feature. 2. Use the app to c... ⇲

no clear communication on policy changes

Fix: 1. Regularly check the app: Keep an eye on the app for any updates or changes to policies. 2. Document changes: Keep a record of any policy... ⇲
 
Customization issue

no option to filter delivery distance

Fix: 1. Manually assess delivery distances: Use the map feature to gauge the distance of delivery requests before accepting them. 2. Set persona... ⇲

no batch select for messages

Fix: 1. Use copy and paste: If you need to send similar messages to multiple customers, consider copying and pasting your message instead of send... ⇲

no option to delete messages

Fix: 1. Archive messages: While you may not be able to delete messages, consider archiving them or moving them to a separate notes app for better... ⇲

drivers unable to choose delivery areas

Fix: 1. Position yourself strategically: While you may not be able to choose delivery areas, you can position yourself in high-demand locations t... ⇲

no option for drivers to set preferences

Fix: 1. Communicate your preferences: Use the app's messaging feature to communicate your preferences to customers when possible. 2. Document yo... ⇲
 
Glitches issue

Uber glitches affecting ratings

Fix: 1. Update the app: Ensure you are using the latest version of the Uber Driver app by checking the App Store for updates. 2. Clear app cache... ⇲
 
Performance issue

unresponsive app during peak times

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on apps... ⇲
 
UI issue

poorly designed map interface

Fix: 1. Use an alternative navigation app: If the in-app map is not user-friendly, consider using Google Maps or Waze for navigation. You can inp... ⇲
 
Account issue

difficulties with background check process

Fix: 1. Ensure all documents are ready: Before starting the background check process, make sure you have all necessary documents and information... ⇲
 
Ads issue

Uber sends low-paying offers

Fix: 1. Monitor your earnings: Use the app to track your earnings and identify patterns based on location and time. 2. Set personal criteria: Es... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
86.7%

Bad experience
9.4%

Neutral
3.9%

~ from our NLP analysis of 622,359 combined software ratings.

 Switch to these Alternatives:
Uber Pro Card
Lyft Driver
Gridwise: Gig-Driver Assistant
Grubhub for Drivers
GoShare Driver: Earn Money
Lyft Direct Powered By Payfare
Para – Gig Drivers Earn More
Veho Driver
Spark Driver
Instacart Shopper: Earn money

 Private Data Uber collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data