fix problems on Hohem Pro [iphone]

—— Run into issues on Hohem Pro? Get help pending when official support gets back to you!

Hohem Pro

Info:

company: Shenzhen Hohem Technology Co.,Ltd

: https://www.hohem.com

: www.hohem.com

Chat with our AI-based Hohem Pro Support

🛠️ Common Hohem Pro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Audio gets out of sync

Fix: Check the video settings in the app to ensure that the audio and video are set to the same frame rate. If they are not, adjust them to match... ⇲

Hohem Pro crashes during features

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If an update... ⇲

Audio issue

Random beeping and disconnection

Fix: Check the Bluetooth connection by going to Settings > Bluetooth and ensuring that the gimbal is connected. If it shows as connected but stil... ⇲

No sound in videos

Fix: Check the app's audio settings to ensure that the microphone is enabled. Go to the app settings and look for audio input options to confirm... ⇲

Camera issue

Auto focus issues

Fix: Make sure that the camera lens is clean and free from obstructions. Sometimes dirt or smudges can affect the autofocus functionality. OR... ⇲

UI issue

Clunky navigation

Fix: Familiarize yourself with the app's layout by exploring each section. Consider creating a cheat sheet of the most used features for quick re... ⇲

Recording button too small

Fix: Try using a stylus or your finger's tip to press the button more accurately. This can help if your fingers are too large for the button. O... ⇲

UI elements cannot be turned off

Fix: Explore the app settings to see if there is an option to customize the UI. Some apps allow you to hide or rearrange UI elements. OR If cu... ⇲

Network issue

Bluetooth connection difficulties

Fix: Ensure that Bluetooth is enabled on your iPhone by going to Settings > Bluetooth. If it is on, try toggling it off and back on again to refr... ⇲

Bugs issue

Gimbal flips during use

Fix: Check the gimbal's balance. Make sure that the camera is properly mounted and balanced according to the manufacturer's guidelines. An unbala... ⇲

Joystick functions stop working

Fix: Restart the app and the gimbal to refresh the connection. Sometimes, a simple restart can resolve temporary glitches. OR If the joystick... ⇲

Gimbal turns off unexpectedly

Fix: Check the battery level of the gimbal. Ensure it is fully charged before use. If the battery is low, charge it fully and test again. OR I... ⇲

Permissions issue

Hohem Pro demands excessive permissions

Fix: Review the permissions requested by the app in Settings > Privacy. Disable any permissions that you feel are unnecessary for the app's funct... ⇲

Updates issue

Inability to update gimbal

Fix: Ensure that the app is updated to the latest version by checking the App Store for updates. An outdated app may not support firmware updates... ⇲

Key features not working after updates

Fix: Check the app's update notes to see if any features have been changed or removed. Sometimes, updates can alter functionality. OR If featu... ⇲

Firmware update failures

Fix: Ensure that your iPhone and the gimbal are both fully charged before attempting a firmware update. Low battery can interrupt the process.... ⇲

Video issue

Inconsistent video saving

Fix: Check the storage space on your iPhone by going to Settings > General > iPhone Storage. If storage is low, free up space by deleting unneces... ⇲

Image stays reversed in playback

Fix: Check the app settings for an option to flip or mirror the image during playback. Some apps have a setting to correct this issue. OR If n... ⇲

Registration issue

Account creation issues

Fix: Ensure that you are using a valid email address and that your internet connection is stable. Sometimes, connectivity issues can prevent acco... ⇲

Crashes issue

Frequent app crashes

Fix: Clear the app's cache and data by going to Settings > General > iPhone Storage, selecting the app, and choosing 'Offload App'. Reinstall the... ⇲

Privacy issue

Requires unnecessary personal information

Fix: Review the app's privacy policy to understand why certain information is requested. If you are uncomfortable, consider using the app with mi... ⇲